Administrative Assistant (Healthcare Account)

About this role

Our client is a trusted Australian-based healthcare services provider delivering timely, professional support to patients and clinics.
As they continue to grow, they are looking for a reliable and detail-oriented Administrative Assistant to join their remote team. This role is ideal for someone who thrives in a fast-paced support environment and is confident in managing communication, calendars, and admin processes remotely.

Job Responsibilities:

• Manage incoming and outgoing calls with professionalism and a friendly tone.

• Perform accurate and consistent data entry into internal systems.

• Read, respond to, and escalate emails appropriately.

• Manage and update calendars and schedules.

• Maintain accurate internal records and task notes.

• Liaise with patients, internal teams, and external contacts as needed.

• Use Outlook, Gmail, and Microsoft Office tools to complete daily tasks.

Requirements

• Strong proficiency in Outlook and Gmail.

• High-level skills in the Microsoft Office Suite.

• Excellent English communication skills—verbal and written.

• Friendly and professional phone manner with a clear, neutral accent

• Strong attention to detail and organisational skills.

• Ability to work independently and handle confidential information.

• Experience with voice recording or transcription is a plus.

• Must be willing to work on Perth time (same time zone as the Philippines).

Highly Essential:

• Must have a dual monitor set-up.

• Must be comfortable working on weekends (work schedule is potentially gonna be Sunday to Thursday (subject to change)).

• Must be comfortable with taking a high volume of inbound and outbound calls.

• Previous administrative or customer service experience in a healthcare setting.

• Must know how to read prescriptions.
Benefits

• Permanent work-from-home set-up

• Dayshift (Perth, Australian business hours)

• Full-time job

• HMO (Staff only)

• Annual leave

• Adhoc Bonus