Administrative Assistant - Data Entry

About this role

<div class="content-intro"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"> </p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together</p> <p> </p></div><p><strong>Job Type: Full-time, Permanent</strong><strong> <br></strong><strong>Compensation: Starting at $18.00 per hour</strong><strong> <br></strong><strong>Scheduled Hours: 37.5 hours per week</strong><strong> </strong></p> <p><strong>PRIMARY DUTIES:</strong></p> <p>The Administrative Assistant is a role supporting client transactions in the group life and disability sector of an Insurance company. </p> <p><strong>HIERARCHY: </strong><em>Administrative Assistant </em>reports directly to the <em>BPO Senior Manager </em>who reports to the<em> BPO Practice Director </em>who reports to the<em> Executive Vice President CX Practice</em> who reports to the <em>President of the Global Video Transformation</em> division who reports to the <em>Chief Executive Officer</em>.</p> <p><strong>PRIMARY TASKS AND RESPONSIBILITIES:</strong></p> <ul> <li>Upload documents to member files</li> <li>Enter data into member files</li> <li>Generate barcodes to catalog documents</li> <li>Perform all other tasks related to sorting information relevant to members</li> <li>Critical evaluation of received data to identify errors, inconsistencies, and omissions</li> <li>Meet productivity standards according to the learning curve</li> <li>Navigate through our various tools and validate the feasibility of the transaction</li> <li>Assist and carry out special projects as requested by a direct supervisor or team leader. </li> <li>Other duties as assigned.</li> </ul> <p><strong>COMPENTENCIES:</strong></p> <ul> <li>Strong, clear and effective English and French written and verbal communication skills</li> </ul> <ul> <ul> <li>Having an Intermediate level of knowledge of the English language to analyze documentation and bilingual files, read and write notes, reports and emails in English, to unilingual English-speaking clients and partners, on a daily basis is an asset.</li> </ul> <li>Attention to detail and accuracy.</li> <li>Exceptional team spirit and proactivity</li> <li>Exceptional time management and multitasking abilities. </li> <li>Remaining positive and persistent</li> <li>Good organizational skills</li> <li>Ability to work in a team. </li> <li>Flexible, reliable and trustworthy. </li> <li>Time management skills to multitask and adhere to SLAs.</li> <li>Analytical mindset</li> </ul> <p><strong>REQUIRED EDUCATION & EXPERIENCE:</strong></p> <ul> <li>High school diploma or equivalent</li> <li>Administrative experience: 1 year (preferred)</li> <li>User experience with good working knowledge of the Office Suite</li> <li>Comfortable with technology</li> <li>Good typing speed (speed and accuracy)</li> </ul> <p><strong>TECHNICAL REQUIREMENTS:</strong></p> <table width="638"> <tbody> <tr> <td width="337"> <p>·       Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint</p> </td> <td width="301"> <p> </p> </td> </tr> </tbody> </table> <p> </p> <p><strong>LANGUAGE SKILLS: </strong>English & French</p> <p>Fluency in French and English (spoken and written). Over 80% of New Era’s clientele is English-speaking.</p> <p><strong>WORK ENVIRONMENT: </strong>This role will be performed remotely.</p> <p><strong>EXPECTED HOURS OF WORK: </strong>Typically, standard business hours Monday through Friday 8:00AM – 5:00PM.</p> <p><strong>TRAVEL: </strong>No</p> <p><strong>BENEFITS AND COMPENSATION:</strong></p> <ul> <li>Benefits:</li> <li>Computer equipment…