Account Manager / Project Manager

About this role

About The Ad Firm

The Ad Firm is a full-service digital marketing agency that helps businesses grow through strategic, results-driven digital marketing. Our services include SEO, local SEO, website development, content marketing, paid advertising, and more.
We work with businesses across a variety of industries and are committed to delivering measurable results, high-quality work, and exceptional service. Our team operates in a fast-paced, collaborative environment where communication, organization, accountability, and follow-through are essential.
As The Ad Firm continues to grow, we're looking for talented, dependable people who take ownership of their work and understand the importance of getting things done. If you're organized, proactive, detail-oriented, and enjoy working as part of a team, we'd love to have you join us.
About the Role
We are looking for a highly organized, proactive, and detail-oriented Account Manager / Project Manager to join our growing digital marketing agency. This role is responsible for keeping client projects, communication, meetings, and internal teams organized and moving forward. You will work closely with our marketing strategists to make sure deadlines are being met, tasks are properly tracked, clients receive timely updates, and nothing falls through the cracks. You will provide critical project and account support to our Service Managers by helping coordinate communication, scheduling, follow-ups, deadlines, and deliverables. The ideal candidate is someone who is extremely organized, communicates clearly, follows through consistently, and naturally takes ownership of making sure things get done.
What You'll Do

• Support Service Managers with day-to-day client account management, including preparing for client meetings, providing project updates, tracking outstanding items, and keeping them informed of project status.

• Coordinate client and internal meetings, including scheduling, calendar coordination, confirmations, reminders, meeting notes, and follow-up communications.

• Manage and monitor tasks across multiple client projects, including creating, assigning, updating, and maintaining clear instructions, deadlines, and relevant information in the project management system.

• Follow up with clients and internal team members on outstanding requests, approvals, information, access, content, tasks, and deliverables to keep projects moving forward.

• Track project deadlines and deliverables, proactively identifying overdue or at-risk tasks, potential bottlenecks, and other issues, and communicating them to the Service Manager.

• Coordinate work across internal teams, including SEO, web development, content, paid advertising, design, and other departments, ensuring tasks and deliverables are properly assigned and completed.

• Maintain accurate project documentation, including task updates, client requests, meeting notes, revisions, approvals, and action items, ensuring important information is communicated to the appropriate team members.

• Prepare project updates, reports, and meeting materials as needed to support Service Managers and client communications.

• Take ownership of follow-through, ensuring commitments, action items, and deliverables are completed and that nothing falls through the cracks

What We're Looking For
The ideal candidate is someone who is organized, proactive, dependable, and excellent at follow-through.

• 4+ years of experience in account management, project coordination, project management, customer success, or a similar role.

• Strong written and verbal communication skills.

• Excellent organization and time-management skills.

• Ability to manage multiple clients and projects simultaneously.

• Strong attention to detail.

• Comfortable following up with both clients and internal team members.

• Ability to prioritize competing deadlines.

• Strong follow-through and accountability.

• Comfortable working with project management and communication tools.

• Ability to identify potential problems before they become larger issues.

• Ability to work independently without requiring constant direction.

• Professional and confident communication style.

• Experience in a digital marketing agency is strongly preferred.

Familiarity with the following is a plus:

• SEO

• Local SEO / Google Business Profile

• Website development

• Content marketing

• Google Ads / PPC

• Social media marketing

• Email marketing

• Analytics and reporting

• Conversion rate optimization

You do not need to be an expert in every area of digital marketing. However, you should be comfortable working alongside marketing specialists and understanding the general workflow of a digital marketing agency.
The Type of Person Who Will Succeed Here
We're looking for someone who:

• Naturally follows up on outstanding items.

• Is extremely organized and detail-oriented.

• Keeps projects moving without constant supervision.

• Communicates proactively when something is delayed or unclear.

• Is comfortable sending follow-up emails and making sure people respond.

• Can manage multiple deadlines without becoming overwhelmed.

• Takes ownership of administrative and project-related responsibilities.

• Understands that creating a task isn't the same as making sure the task gets completed.

• Is dependable and consistent.

• Can work effectively with both clients and internal team members.

• Is comfortable supporting Service Managers and helping them stay organized.

• Doesn't let things fall through the cracks.

What Success Looks Like
Success in this role means our Service Managers can rely on you to help keep their accounts organized and moving forward.
You will be successful when:

• Meetings are scheduled on time.

• Follow-up emails are sent without being prompted.

• Client requests are properly documented and tracked.

• Internal team members are followed up with consistently.

• Tasks have clear deadlines and ownership.

• Service…