XTN-EB64698 | OPERATIONS MANAGER

About this role

Grayson Living is transforming how sophisticated consumers engage with home décor. As a leading online destination for luxury home design, we curate over 50,000+ premium home décor styles and deliver an exceptional shopping experience built on precision, aesthetics, and operational excellence.
About the Role
We are seeking a highly organized and execution-focused Operations Manager to drive day-to-day administrative and operational excellence across our US-based business.
This is not a strategy-heavy role. Instead, it is ideal for a hands-on operator who thrives in structured environments, ensures follow-through, and independently navigates complex coordination across teams and vendors.
You will serve as the operational backbone of the organization, directly supporting Darren and ensuring that business functions, HR administration, compliance, and vendor partnerships run seamlessly.
Scope of the Role

Heavy administrative and operational execution

Cross-functional coordination (Operations, Vendors, HR Consultant, Offshore & Onsite Teams)

Full HR administrative ownership

Independent vendor and contract management

Execution of directives with minimal supervision

Health Insurance/HMO

Enjoy unlimited MadMax Coffee

Diverse learning & growth opportunities

Accessible Cloud HR platform (Sprout)

Above standard leaves

Business & Operational Execution

Act as the primary operational liaison between Darren and internal teams.

Ensure all directives are implemented with proper tracking and completion.

Audit and optimize workflows across Slack, Asana, ERP, and communication systems.

Oversee operational execution across offshore (15) and onsite (5) staff.

Maintain structured reporting cadence and ensure departmental accountability.

Independently resolve operational bottlenecks and escalate only when necessary.

People Operations (Full HR Administration Ownership)

This role carries full HR coordination responsibilities (administrative execution level):

Attendance monitoring and reporting

PTO and leave management tracking

Onboarding and offboarding process execution

Performance discussion coordination and documentation

Handling employee concerns with mature judgment

Coordinating with external HR consultant for compliance matters

Maintaining employee records and documentation

Ensuring HR compliance across offshore and US-based operations

Vendor & Facility Management

Serve as primary point of contact for:
Facility maintenance vendors

Cloudstaff coordination

oKMC coordination

Independently negotiate vendor contracts and renewals

Handle billing disputes and service-level issues

Track maintenance schedules and ensure service completion

Optimize vendor costs while maintaining quality standards

Compliance & Financial Administration

Maintain organized cloud-based records for:
Business insurance

Tax filings

Licensing requirements

Track US-based payments and expense deadlines

Ensure documentation is audit-ready at all times

Monitor contract compliance and risk exposure

Team Structure

Manages approximately 20 staff
15 Offshore Team Members

5 Onsite US-Based Staff

Direct operational support to Darren

Works cross-functionally with department leads

Soft Skills & Behavioral Requirements

Mature judgment and independent decision-making

Strong relationship management across cultures and functions

High emotional intelligence when handling employee concerns

Neutral accent with strong professional communication skills

Strong negotiation capabilities

Ability to operate with minimal supervision

Comfortable navigating operational complexity independently

Detail-oriented with strong follow-through

Qualifications

5+ years in Operations, Administrative Management, or HR Operations

Experience supporting US-based e-commerce or retail businesses

Proven experience managing HR administrative functions

Experience handling offshore + onsite teams preferred

Advanced proficiency in:
Shopify or similar ERP

Slack

o Asana / Monday.com

o Google Workspace

· Bachelor’s degree in business, Management, or related field

As previously mentioned.

Originally posted on Himalayas