Workplace Support Technician

Over deze functie

📍 Brussels, Belgium

📅 Start Date: September 2026

⏳ Initial 12-month contract with extensions possible (up to 3 years)

🕒 Full-time (40 hours/week)

**About the Opportunity**

Our client is looking for an experienced Workplace Support Technician to join a dynamic international IT Workplace & Helpdesk team supporting a large enterprise environment with over 1,000 users.

You will be part of a collaborative Brussels-based team working closely with colleagues across multiple locations, ensuring the delivery of high-quality end-user support services and contributing to workplace technology improvement projects.

This position is ideal for a service-oriented IT professional who enjoys combining hands-on support, troubleshooting, workplace technologies, and user interaction in a fast-paced environment.

**Key Responsibilities**

* Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
* Diagnose, troubleshoot, and resolve hardware, software, and workplace-related incidents.
* Manage and coordinate IT service requests from initiation to closure.
* Deliver support for laptops, desktops, smartphones, tablets, and mobile devices.
* Configure, install, and maintain Windows and Mac workstations.
* Manage workstation inventory and asset lifecycle processes.
* Produce and maintain technical documentation and knowledge articles.
* Deliver VIP and executive-level support when required.
* Work closely with internal teams and third-party suppliers to resolve operational issues.
* Support workplace transformation and continuous improvement initiatives.
* Contribute to workplace and mobility projects.
* Advise users and stakeholders on workplace and mobile technology solutions.

**Mandatory**

* Windows 10 / Windows 11
* Microsoft 365 / Office 365
* macOS
* Active Directory
* Advanced troubleshooting skills
* Workplace support and deployment experience

**Nice to Have**

* PowerShell
* ITIL certification or experience
* Experience within trading, energy, or highly operational environments

**Personal Attributes**

**We are looking for someone who is**

* Customer-focused and service-oriented
* An excellent communicator with strong interpersonal skills
* Comfortable working autonomously
* Proactive and willing to take ownership
* Analytical and solution-driven
* Capable of managing multiple priorities simultaneously
* Calm and effective under pressure
* Reliable, organized, and punctual
* Passionate about technology and workplace innovation
* A strong team player who enjoys collaborating with others

**Working Environment**

* Primarily based in Brussels.
* Occasional travel to a nearby backup site is required.
* Limited international travel may occasionally be needed.
* Hybrid work may be possible subject to business requirements.
* Coverage of business operations between 08:00 and 19:00.

**What You'll Deliver**

* High-quality end-user support services.
* Efficient incident and request management.
* Workstation deployment, installation, and configuration.
* Asset management and inventory control.
* Continuous service improvement initiatives.
* Contribution to workplace and end-user technology projects.
* Enhanced user experience and service...

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