Workplace Specialist

About this role

<h4 style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">ABOUT THE ROLE</span></strong></h4> <p style="margin-top: 0pt; margin-bottom: 0pt;"> </p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Peloton’s International Workplace Experience Team is looking for a Workplace Specialist to support operations and enhance the workplace experience at our London and international office locations (ex- APAC).</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"> </p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Reporting to the Workplace Operations Manager, the Workplace Specialist will be the primary point of contact for visitors to the company. This role ensures smooth and efficient office operations by guiding onsite vendors, welcoming guests, and collaborating closely with our facilities and catering teams.</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 10pt; font-family: Arial, sans-serif;"><br>This role is based at our Covent Garden London office and studio five days a week. </span></strong></p> <h4 style="margin-top: 0pt; margin-bottom: 0pt;"><br><strong>YOUR DAILY IMPACT AT PELOTON</strong></h4> <ul> <li><span style="font-size: 10pt;">Act as a culture ambassador, embodying Peloton’s value of "Be the Best Place to Work"</span></li> <li><span style="font-size: 10pt;">Serve as the primary Workplace point of contact for all Peloton team members, guests, and vendors. Anticipate their needs, providing a personalised and enhanced experience</span></li> <li><span style="font-size: 10pt;">Maintain a best-in-class office environment for both employees and guests</span></li> <li><span style="font-size: 10pt;">Conduct daily walkthroughs, ensuring the office is clean, safe, well-stocked, and welcoming</span></li> <li><span style="font-size: 10pt;">Manage all incoming and outgoing mail and packages, ensuring timely collection</span></li> <li><span style="font-size: 10pt;">Assist in managing ticketing systems, ensuring timely responses and resolution within the agreed SLA by both internal teams and service providers</span></li> <li><span style="font-size: 10pt;">Coordinate team events, celebrations, and social activities for the office and studio, in collaboration with relevant stakeholders</span></li> <li><span style="font-size: 10pt;">Support in management and execution of our onsite facilities, security and food & beverage vendors,</span><strong><span style="font-size: 10pt; color: #ff0000;"> </span></strong><span style="font-size: 10pt;">ensuring a clean, safe workplace that aligns with Peloton’s global standards</span></li> <li><span style="font-size: 10pt;">Collaborate with internal business partners, including IT, GSO, Health and Safety, People, Inclusion & Impact, Finance, and Real Estate</span></li> <li><span style="font-size: 10pt;">Support the management of the Workplace helpdesk ticketing systems to meet SLAs</span></li> </ul> <h4><strong><span style="font-size: 10pt;">YOU BRING TO PELOTON</span></strong></h4> <ul> <li><span style="font-size: 10pt;">Significant relevant workplace experience, with comfort working in a fast-paced environment</span></li> <li><span style="font-size: 10pt;">Proficiency in Google Suite, Slack, Envoy; experience with Jira is essential</span></li> <li><span style="font-size: 10pt;">Passion for delivering a best-in-class workplace experience and exceptional customer service</span></li> <li><span style="font-size: 10pt;">Training as a Fire Warden, First Aider, or Mental Health First Aider is an advantage</span></li> <li><span style="font-size: 10pt;">Strong communication skills, both written and verbal, with a passion for clear communication</span></li> <li><span style="font-size: 10pt;">Resourcefulness and proactivity in resolving issues as they arise</span></li> <li><span style="font-size: 10pt;">Strong organisational, multitasking, and prioritisation skills, with the ability to work effectively under pressure</span></li> <li><span style="font-size: 10pt;">Flexibility to adapt to change in a dynamic environment</span></li> <li><span style="font-size: 10pt;">Experience with space planning and amenities management is highly desirable</span></li> <li><span style="font-size: 10pt;">Experience in vendor management, specifically with food and beverage or security service providers, is an advantage</span></li> </ul> <p><span style="color: rgb(255, 255, 255);">#LI-CG1</span><br><span style="color: rgb(255, 255, 255);">#LI-Onsite</span></p><div class="content-conclusion"><p> </p> <p><strong>ABOUT…