Workplace Experience Manager

About this role

<div class="content-intro"><p><span style="font-weight: 400;"><strong>About Faire</strong></span></p> <p>Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.</p> <p>We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.</p></div><h2><strong>About this role</strong></h2> <p>The Workplace Experience Manager owns the day-to-day experience of Faire’s San Francisco office experience - ensuring the workplace is reliable, well-run, and reflective of Faire’s culture, so teams can do their best work.</p> <p>You’ll lead the daily operations for the SF office: managing vendors and the workplace budget, overseeing an on-site Workplace Concierge, providing light-touch IT support, and designing meaningful moments - from everyday touches to signature events - that reinforce Faire’s culture and priorities. This role blends hospitality with operational discipline and calls for both hands-on execution and systems thinking. You’ll partner closely with your leader on strategy, major budget tradeoffs, while owning how the office actually runs day-to-day.</p> <p>This role reports to the Sr. Manager, Global Workplace Experience, and requires full-time presence in our San Francisco office five days per week.</p> <h2><strong>What you’ll do </strong></h2> <h3><strong>Workplace Operations & Facilities</strong></h3> <ul> <li>Own daily operations of the San Francisco office, ensuring the space is safe, clean, organized, and fully functional.</li> <li>Serve as the primary liaison to building management for facilities and maintenance; on-site point of contact for repairs, improvements, and vendor access</li> <li>Manage and direct the on-site Workplace Concierge and Mailroom Lead, setting clear priorities and service standards.</li> <li>Maintain office documentation and operational playbooks aligned with global standards.</li> <li>Monitor and respond to workplace-related requests (Jira, Slack, email) with urgency and follow-through.</li> </ul> <h3><strong>Vendor Management & Budget Accountability</strong></h3> <ul> <li>Manage all workplace vendors (janitorial, porter, catered lunch & pantry program, plant services, mailroom, etc.), holding partners accountable to defined quality and service expectations.</li> <li>Own the San Francisco workplace budget, tracking budget vs. actuals and ensuring spend aligns with strategic priorities.</li> <li>Make thoughtful trade-offs to remain within budget while maintaining experience standards.</li> <li>Partner with Procurement and global Workplace leadership to drive consistency, efficiency, and smart cost management.</li> </ul> <h3><strong>Community & Signature Events</strong></h3> <ul> <li>Plan and execute quarterly signature events and customer visits in San Francisco, including community give-back days, team onsites, and more.</li> <li>Lead the planning & execution of the annual end-of-year celebration.</li> <li>Create inclusive, well-executed experiences that strengthen connection and reinforce culture.</li> <li>In partnership with the Employee Experience and People Ops teams, coordinate the first-day experience for new hires.</li> </ul> <h3><strong>IT & Technical Support (On-Site)</strong></h3> <p>In partnership with IT:</p> <ul> <li>Provide first-line support for basic technical issues (equipment restarts, room troubleshooting, meeting setup).</li> <li>Support company-wide meetings and high-visibility events from a technical standpoint.</li> <li>Triage and respond to Jira tickets, escalating when necessary.</li> <li>Ensure conference rooms and shared technology are reliable and meeting-ready.</li> </ul> <h2><strong>Qualifications</strong></h2> <ul> <li>3-6 years of experience in Workplace, Facilities, Office Operations, Hospitality, or a related field</li> <li>Experience supporting the operations of a high-traffic office with multiple vendors</li> <li>Demonstrated experience managing vendors and owning a budget</li> <li>Comfortable providing basic IT troubleshooting and supporting AV systems</li> <li>Strong project management skills, including event execution</li> <li>Experience managing on-site staff or contractors preferred</li> <li>Highly organized, detail-oriented, and able to operate independently.</li> <li>Clear communicator who works effectively across teams and with external partners</li> <li>Proficiency with Google Workspace, Slack, Jira, and related tools</li> <li>Bonus: experience working within a global workplace team</li> </ul> <h2><strong>Why you'll love working at…