Workplace Experience Coordinator

About this role

We’re Capital on Tap 👋
💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

📍 Caridff, Wales | 🏢 Office Based

The Workplace Experience Coordinator will work primarily from our Cardiff office, with monthly travel to our Manchester office. You'll be the person who keeps these offices running, supporting with new starter onboarding and supporting company events.

What You’ll Be Doing 🗃️

• Own the day-to-day running of our Cardiff and Manchester offices - floor walks, facilities, supplies, and sorting problems before anyone has to ask

• Be the first point of contact for office issues and manage relationships with building management and third-party providers

• Keep both offices stocked and compliant - from snack orders to health and safety checks

• Support new starter onboarding so that first days feel seamless, not scrambled

• Welcome visitors and candidates and make sure their experience reflects well on the business

• Support company events, travel bookings, and day-to-day financial admin including invoice processing

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.

• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.

• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.

• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.

• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.