Wintel Engineer, Cloud (AL-FNC260724 005/01)

About this role

We are seeking an experienced Wintel Engineer to join a dynamic infrastructure and workplace technology team. You will serve as a Subject Matter Expert (SME) for Workplace Management, supporting endpoint management, operating system deployments, patch management, cloud infrastructure, and enterprise workplace solutions.
This role is ideal for a hands-on engineer with strong experience in Windows environments, endpoint management tools, automation, and cloud platforms such as AWS and Azure.

Key Responsibilities
Workplace & Endpoint Management

• Install, configure, test, and maintain endpoint hardware and operating system images.

• Manage operating systems, software applications, device drivers, upgrades, updates, and hotfixes.

• Create, manage, and update corporate desktop and laptop images.

• Develop and maintain task sequences for operating system deployments.

• Administer Workplace Management solutions and related infrastructure services.

• Provide backend infrastructure administration with a focus on PC imaging and endpoint management.

• Support and troubleshoot escalations relating to desktop, server, and workplace management tools.

Patch Management & Software Distribution

• Plan, implement, and support enterprise Patch Management processes.

• Manage Software Distribution services across desktop and server environments.

• Conduct Quality Assurance (QA) testing for endpoint-related changes and deployments.

• Ensure compliance with operational standards and industry best practices.

Cloud Infrastructure (AWS/Azure)

• Design, implement, and maintain AWS and/or Azure cloud infrastructure.

• Ensure cloud environments are secure, scalable, resilient, and highly available.

• Deploy, configure, and manage cloud services, including:

• AWS EC2, VPC, S3, RDS, Lambda, IAM

• Azure App Services, Azure SQL Database, Azure Functions

• Collaborate with development teams to architect and deploy cloud-native solutions.

• Implement Infrastructure-as-Code (IaC) using Terraform and/or CloudFormation.

• Troubleshoot cloud infrastructure, application, and connectivity issues.

• Design and maintain backup and disaster recovery solutions.

Automation & Operational Excellence

• Develop automations to improve operational efficiency and reduce manual effort.

• Review and enhance operational processes and procedures.

• Ensure smooth day-to-day operations and service delivery.

• Maintain accurate technical documentation, operational procedures, and reports.

• Support ad-hoc projects and initiatives as required.

Requirements

• Bachelor's Degree or Diploma in Computer Engineering, Information Systems, Computer Science, or a related field.

• Minimum 5 years of experience in Windows Infrastructure, Workplace Management, or Wintel environments.

• Strong hands-on experience with Windows Server, Active Directory, PowerShell, and Group Policy (GPO).

• Experience with enterprise workplace management tools such as HCL BigFix, Microsoft SCCM/MECM, Citrix VDI, Nexthink, or similar platforms.

• Solid knowledge of PC Imaging, Patch Management, Software Distribution, and Endpoint Management.

• Experience designing and supporting AWS and/or Azure cloud infrastructure.

• Familiarity with Terraform, CloudFormation, CI/CD pipelines, and Git.

• Scripting experience in PowerShell, Python, or Shell/Bash.

• Strong troubleshooting, documentation, and problem-solving skills.

• Excellent communication skills with the ability to work independently and manage stakeholders effectively.

• Relevant AWS or Azure certifications would be an added advantage.