Win-back Sales Specialist (Serbian-speaking)

About this role

Jooble is a global product IT-company. Our main product is an international hiring platform in 66 countries that aggregates thousands of job openings from various sources on a single page.
We are ranked among the TOP-10 most visited websites in the Jobs and Employment segment worldwide. Since 2006, we’ve grown from a small startup founded by two students into a major player in the online recruitment market with 300+ professionals. Where others see challenges, we create opportunities.
About the role
In this role, you will act as a dedicated Account Manager focused exclusively on re-engaging and returning our former clients (Ex-clients). By providing consistent follow-ups and excellent account care, you will help us achieve our goal of bringing back valuable business to the company.
What You'll Be Doing

• Take full ownership of the Ex-Client database for the Serbian market

• Reach clients using phone calls & email, and Viber communication

• Conduct regular, systematic follow-up calls, ensuring every ex-client is contacted at least once a quarter

• Work with CRM (Salesforce): log all interactions in the system, search for new leads in the old database, analyze the sales funnel

• Work towards a target KPI of the number of returned clients and the total revenue of the returned clients

• Customer research & feedback: identify client needs & blockers, share insights with the product team, achieve individual sales targets.

Who We're Looking For

• At least 1 year of experience in sales

• Fluent in Serbian (to communicate with clients)

• English proficiency level: Intermediate and higher (spoken and written to communicate with the team)

• CRM experience

• Strong communication skills️

• Computer literacy (G Suite, AI tools, etc)

• Experience in HR-tech, job boards, or related fields is a big plus

What We Offer

• Fully remote work

• Flexible schedule: 7 hours/day (excluding lunch), Monday to Friday

• Freelance employment

• Paid training during the first week

• 16 days paid vacation + Serbian public holidays

• Become part of an international company with a mission to help people find jobs all over the world

Originally posted on Himalayas