Wholesale Coordinator

About this role

About Carl Friedrik Carl Friedrik is a leading premium travel goods and luggage brand, renowned for our exquisite craftsmanship, innovative design, and unwavering commitment to quality. Our products are inspired by the art of travel, catering to discerning customers who seek both style and functionality. We travel differently, inspiring us to ‘Carry with Confidence’.

Carl Friedrik luggage has been featured in such HBO and Netflix hits such as Succession, The White Lotus and The Gentlemen. We are the winner of multiple design awards including a coveted iF Design award in 2024.

Job Description Carl Friedrik is a travel and leather goods brand challenging traditional luxury. We empower modern professionals in their day-to-day lives with our unique blend of timeless design, understated confidence and pursuit of quality.

As we continue to grow, we are expanding our team and are now looking for a Wholesale Administrator to support the wholesale and partnerships function, as well as the development of our existing accounts.

About the role This is a varied and hands-on role covering a broad range of responsibilities, from processing wholesale and corporate orders to managing partner data, supporting deliveries, reporting, and day-to-day coordination. As part of the team’s growth, this role will also support dropshipper management, helping to ensure smooth operations across our partner network.

We are looking for a commercially minded, detail-oriented individual who thrives in a fast-paced environment and is excited to contribute to both operational excellence and account growth.

Your responsibilities Support the full wholesale order cycle, from PO to invoicing, delivery, and after-sales service

Act as the first point of contact for wholesale and corporate partners, providing timely and accurate support

Maintain accurate records across systems, including orders, pricing, inventory, and contacts

Prepare sales materials such as lookbooks, line sheets, order forms, ATS lists, and newness presentations

Coordinate regular account check-ins and maintain strong relationships with key partners

Monitor account performance against agreed commercial terms and ensure alignment with brand and marketing standards

Complete data forms and provide any required information as part of the sales cycle

Organise and present sales data, performance metrics, and account summaries

Collaborate with operations, logistics, and finance teams to ensure smooth partner experiences

Assist with trade show preparation, follow-ups, and general wholesale coordination

Support dropshipper management and partner integrations across relevant platforms

Contribute to growing existing accounts through proactive support and world-class customer service

Identify opportunities to improve processes, including leveraging tools, automation, and AI where relevant

Ideal candidate 2+ years’ experience in account coordination, sales support, or wholesale operations

Highly organised with strong attention to detail and ability to manage multiple deadlines

Strong Excel / Google Workspace skills, comfortable working with numbers and sales data

Experience with platforms such as Shopify, Xero, and/or dropshipping tools (e.g. Mirakl) is a strong advantage

Familiarity with inventory systems, order management platforms, or CRM tools is a plus

Commercially minded with a proactive approach to supporting account growth

Comfortable working with technology and open to using tools/AI to drive efficiency

Experience in fashion, luxury, or lifestyle brands preferred but not essential

A positive, collaborative team player who is eager to learn and contribute

More about Carl Friedrik We are challenging outdated practices in the luxury industry. By selling direct-to-consumer first, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve the modern professional. Intelligent design is at the core of our ethos — products should be functional, timeless, and a pleasure to use. By working with the finest materials and craftsmen, we create accessories built to last.

Carl Friedrik in the media New York Times: “Best refined briefcase for daily use: Carl Friedrik”

Forbes: “The new king in the leather goods space”

Featured in HBO’s Emmy award-winning drama, Succession

Benefits Competitive salary

Contributory pension scheme

Annual company trip + regular team social events

Flexible location — London, Barcelona or remote

Premium working spaces in Central London and Barcelona

Funding for learning and professional development

Start date: As soon as possible