WFM Systems Engineer

About this role

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
WFM Systems Engineer
The WFM Systems Engineer is responsible for designing, configuring, supporting, and optimizing enterprise Workforce Management capabilities within Kronos / UKG Pro Workforce Management. As a WFM Systems Engineer, you will combine deep WFM platform expertise with automation, integration, analytics, and AI-enabled process improvement to improve timekeeping accuracy, scheduling efficiency, labor compliance, payroll readiness, and employee experience.
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
Remote:
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

What You Will Do:

• Serve as a technical subject matter expert for Kronos / UKG Pro WFM, including timekeeping, scheduling, absence, accruals, pay rules, labor levels, attestation, forecasting, analytics, and workforce compliance capabilities.

• Configure, enhance, and maintain WFM system components such as pay rules, work rules, accrual policies, attendance policies, schedules, profiles, security roles, workflows, alerts, and automation rules.

• Design and implement AI-enabled and automation-driven solutions that reduce manual work, improve data quality, accelerate issue resolution, and support proactive workforce operations.

• Partner with HR, Payroll, Operations, Legal, Compliance, Finance, and IT stakeholders to translate business requirements into scalable system solutions.

• Support integrations between UKG Pro WFM and related enterprise systems, including HRIS, payroll, identity management, data platforms, reporting tools, and middleware technologies.

• Troubleshoot production issues, integration failures, data discrepancies, configuration defects, and payroll-impacting incidents; coordinate resolution with internal teams and UKG support as needed.

• Lead or support system upgrades, release testing, regression testing, patch validation, enhancement deployments, and change management activities.

• Create and maintain dashboards, reports, extracts, queries, and analytics to support workforce insights, compliance monitoring, payroll validation, and operational decision-making.

• Document configurations, technical designs, support procedures, testing evidence, runbooks, automation logic, and operational controls.

• Identify opportunities to modernize WFM processes through AI, robotic process automation, workflow automation, self-service, exception management, and predictive analytics.

What You Need to Succeed:

• Bachelor’s degree in Information Systems, Computer Science, Human Resources Technology, Business, or equivalent practical experience.

• 5+ years of hands-on experience supporting Kronos Workforce Central, UKG Dimensions, or UKG Pro Workforce Management in an enterprise environment.

• Strong understanding of workforce management business processes, including timekeeping, scheduling, leave/accruals, payroll readiness, labor compliance, and operational reporting.

• Experience configuring WFM rules, profiles, security access, workflows, integrations, and reporting capabilities.

• Working knowledge of SQL, APIs, SFTP, file-based integrations, middleware, or data transformation concepts.

• Demonstrated experience troubleshooting system defects, integration errors, data issues, and business process exceptions.

• Strong analytical, documentation, testing, and problem-solving skills.

• Ability to communicate effectively with technical and non-technical stakeholders across HR, Payroll, Operations, and IT.

• Experience with UKG Pro WFM advanced scheduling, forecasting, attendance, attestation, analytics, integration hub, or workforce integration manager capabilities.

• Experience applying automation, AI, machine learning, or intelligent workflow concepts to business operations or enterprise applications.

• Experience with Power Platform, Power Automate, Copilot Studio, ServiceNow, Azure, Boomi, Workato, or similar integration and automation platforms.

• Knowledge of labor compliance requirements such as FLSA, overtime rules, meal/rest break rules, union or collective bargaining requirements, and state/local wage-hour regulations.

• Experience supporting multi-location, global, retail, manufacturing, distribution, healthcare, or 24/7 workforce environments.

• UKG certifications or formal UKG training preferred.

• Up to 5% travel may be required

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly…