Voice CSR | Airline Account | With 21K Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Represetiative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and responsibilities:

• Assist customers with flight bookings, reservations, and schedule inquiries.

• Handle customer requests regarding flight cancellations and changes.

• Address and resolve customer concerns in a professional and timely manner.

• Provide accurate information regarding flight schedules, booking policies, and travel-related services.

• Assist customers in finding appropriate solutions based on airline policies and procedures.

• Maintain accurate customer and transaction records.

• Escalate complex concerns to the appropriate team when necessary.

• Deliver a positive customer experience through clear, courteous, and effective communication.

Requirements

• No BPO experience and fresh grads can apply!

• At least 6 months BPO experience

• Familiarity with Amadeus GDS is a PLUS

• Excellent verbal and written English communication skills

• Willing to work onsite in Shaw Blvd, Mandaluyong

• Amenable working in shifting schedules
Benefits
What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills
Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives