Virtual Customer Service Representative / Remote

About this role

Position: Virtual Customer Service Representative
Languages: English, and Spanish
At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.
As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection.
In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.
Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.
Responsibilities
New customers:

Help customers choose the right bike, battery, accessories, and services

Explain bike features, subscription plans, and pricing

Assist customers with signing up, creating accounts, and completing payments

Use sales techniques to convert potential customers into subscribers

Existing customers:

Support customers with subscription questions, payments, and account issues

Help customers troubleshoot basic bike or service issues remotely

Coordinate service requests and follow-ups with the operations team

Address customer concerns and objections while maintaining a high level of satisfaction

Customer communication:

Provide clear, accurate, and friendly communication to customers

Coordinate with internal teams via chat and messaging tools to resolve customer requests

Build trust and long-term relationships with our rider community

Requirements

Native or fluent Spanish

Fluent English (C1 - C2 level)

2+ years of experience in customer support, sales, or call center roles

Comfortable working on camera and assisting customers via live video throughout the day

Ability to multitask and stay organized in a fast-paced environment

Comfortable using CRM systems and productivity tools

High-speed internet connection, and headset

Originally posted on Himalayas