Virtual Care Veterinary Technician - Prescriptions Team | Part-Time

About this role

At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our growing Virtual Care team.

This part-time role supports our Prescription Team within Virtual Care team. This role offers up to 30hrs per week.

Schedule: Friday, Saturday, Sunday (Monday through Thursday off) 9:00am - 6:00pm PST

What You’ll Be Doing:

• Engage with members via chat, phone, and email, providing support and education on their pets’ prescriptions, health, and well-being

• Manage fulfillment requests, scheduling needs, and medical follow-ups in a timely, accurate, and professional manner; identify and prioritize customer needs

• Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information

• Handle and resolve tasks independently, on time, and to a high-quality standard

• Communicate with clinics and customers using a variety of software tools to navigate patient accounts, research and review policies, and communicate effective solutions

• Review medical records to understand patient history and provide informed guidance

• Document clearly and accurately in patient records using veterinary terminology

• Verify and process prescriptions, ensuring appropriate follow-up for client requests

• Deliver an unparalleled client experience by conveying empathy and warmth over chat, phone or video communication

• Follow protocols, maintaining consistency while adjusting to each unique case

• Participate in the evaluation of systems, giving frequent, productive feedback to the Virtual Care Leaders, or to the Product team via our internal feedback tools

• Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care

• Live and model the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

Why you'd be a great fit:

• Credentialed Veterinary Technician licensed for a minimum of two years

• Successfully completed the VTNE

• 5+ years experience in the practice of small animal veterinary medicine and surgery. Emergency and speciality experience preferred but not required

• Advanced knowledge in patient care in-clinic and at-home, surgical and dental procedures, and the diagnosis and treatment of medical conditions that would be routinely anticipated to occur in a general small animal practice

• Willingness to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment

• Passion for client experience

• High level of emotional intelligence

• Excellent problem solving skills and the ability to work independently

• Experience with a variety of computer programs

• Exceptional verbal and written communications skills

• Ability to work regular daytime, evening, weekends, and holidays

• A quiet and distraction-free environment during working hours

• The ability to sit and stand at a computer for extended periods of time

• Forward thinker who enjoys living curiously

• Provides compassionate, high quality medicine

• Minimum ISP (internet service provider) parameters of >100mb down/>100mb up/<10ms latency

What You Can Expect From Us:

• Starting at $23.00 per hour (final compensation will be based on experience, skills, and location)

• Free membership and discounts on services for your furry family members

• Uniform provided

• Work-from-home stipend to help set up your home office

• A collaborative team that has your back and will welcome you as part of our pack