Virtual Assistant: Provider Operations Coordinator - Recruiting, Onboarding & Payroll [Remote]

About this role

ABOUT LEGION HEALTH

- Legion Health is building fast, affordable, high-quality mental health care at scale.

- We are an AI-native psychiatry network where clinicians provide care directly to patients.

- Our operations and technology systems help remove administrative friction so providers can focus on patient care.

ROLE LOGISTICS

- Job Type: Full-time contract

- Location: Fully remote

- Work Hours: 9:00 PM to 6:00 PM Central Time

- Compensation: $5-$15 per hour, based on experience

- Ideal Experience: 2+ years in operations, recruiting coordination, healthcare administration, payroll support, or virtual assistant work

THE OPPORTUNITY

- This is not a generic assistant role.

- You will help keep Legion’s provider operations engine running smoothly.

- You will support provider recruiting, onboarding, provider management, and payroll preparation.

- The right person is organized, proactive, comfortable with spreadsheets, and excellent at follow-through.

- This is a strong fit for someone who enjoys checklists, healthcare operations, provider communication, and detail-heavy workflows.

RESPONSIBILITIES

- Manage provider recruiting coordination, including:

- Candidate tracking

- Interview scheduling

- Application follow-ups

- Hiring record updates

- Support provider onboarding, including:

- Collecting required documents

- Tracking onboarding checklist completion

- Following up on missing items

- Coordinating internal handoffs

- Making sure providers are ready to start

- Maintain provider operations trackers, including:

- Provider rosters

- Onboarding status

- Active and offboarding providers

- State coverage

- Collaborating physician relationships

- Credentialing or payer status

- Communicate with providers through Slack, email, and internal systems.

- Support weekly payroll preparation, including:

- Gathering provider pay inputs

- Reviewing visit counts

- Checking no-shows and late cancellations

- Updating pay sheets

- Validating payroll trackers

- Escalating discrepancies before payroll is finalized

- Coordinate across recruiting, credentialing, clinical operations, billing, and payroll.

- Document processes and improve SOPs so workflows become cleaner and easier to repeat.

- Handle sensitive healthcare and payroll information with confidentiality and care.

YOU’LL BE SUCCESSFUL IF YOU ARE

- Extremely organized and reliable

- Strong with spreadsheets, trackers, and checklists

- Detail-oriented with names, dates, pay periods, counts, and status fields

- Clear and professional in written English

- Comfortable following up with clinicians and internal teammates

- Able to move quickly without sacrificing accuracy

- Proactive about spotting missing information or unclear ownership

- Calm under pressure in a fast-moving startup environment

- Careful with sensitive information and HIPAA-aware

IDEAL BACKGROUND

- 2+ years in one or more of the following:

- Healthcare operations

- Recruiting coordination

- Provider onboarding

- Payroll support

- HR administration

- Executive assistant or virtual operations support

- Strong preference for experience supporting:

- Clinicians

- Healthcare providers

- Contractors

- Remote teams

- Bonus points for experience with:

- Google Sheets

- Slack

- Ashby or another ATS

- Healthie or another EHR

- Looker Studio

- Stripe

- Payroll or invoice workflows

- Telehealth, behavioral health, credentialing, billing, or provider operations

THIS ROLE IS NOT A FIT IF YOU

- Prefer only patient-facing support

- Dislike spreadsheets, trackers, or reconciliation work

- Need the same exact workflow every day

- Wait for instructions instead of proactively following up

- Are casual with deadlines, documentation, or payroll accuracy

COMPENSATION & BENEFITS

- Hourly Compensation: $5-$15 per hour, based on experience

- Work Setup: Fully remote

- Schedule: 9:00am - 6:00pm US Central Time

- Impact: Help build the provider operations foundation that lets clinicians focus on patient care

- Growth: Opportunity to grow into broader ownership across provider operations, onboarding, recruiting coordination, or payroll operations

HIRING PROCESS

- Resume and application review

- Initial interview

- Practical operations exercise using a sample tracker or onboarding/payroll scenario

- Final interview

- Reference check

EQUAL EMPLOYMENT OPPORTUNITY

- Legion Health is an Equal Opportunity Employer.

- We welcome applicants from all backgrounds and are committed to building an inclusive, respectful, and high-performing team.