Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)

About this role

Job Title: Full-Time Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)
Job Description:We are seeking a highly organized and proactive Full-Time Virtual Assistant. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about supporting small business operations. The assistant will support day-to-day administrative needs, ensure timely customer service, maintain website content, and assist with light bookkeeping and SEO tasks.
Key Responsibilities:
Customer Service & Communication

• Respond to customer support emails and website chat in a timely and professional manner

• Maintain a helpful, solution-focused tone with customers to support sales efforts

Website & Marketing Support

• Update and maintain website content as needed (non-technical)

• Set up and manage Klaviyo email support channels

• Assist in SEO-optimized blog writing (product tips, tutorials, updates)

Administrative Tasks

• General admin support such as organizing files, documentation, and scheduling

• Proactively flag any issues or process challenges to management

Bookkeeping

• Perform basic bookkeeping tasks including Xero reconciliation (training provided if needed)
Qualifications:

• Proven experience in administrative support and customer service (preferably eCommerce or service-based businesses)

• Experience with Klaviyo (or similar email platforms) is a strong plus

• Familiarity with SEO and blog writing is preferred

• Basic understanding of Xero or willingness to learn

• Strong English communication skills (verbal and written)

• Excellent time management and organizational abilities

• High level of integrity and accountability

• Must be proactive and transparent in communicating issues and progress

Working Hours:

• 10:00 AM 4:00 PM Manila Time (Monday to Friday)

• Weekend availability TBD based on customer inquiry volume

Originally posted on Himalayas