Virtual Assistant - Client Services Manager

Sobre el puesto

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in administrative / executive assistance to join our client's team and take their operations to the next level.
In this role, you will be responsible for performing various tasks, including:

• Support daily account management by working closely with an Account Director and serving as a key point of coordination across clients, internal teams, creative partners, and vendors;

• Manage multiple client projects and media campaigns simultaneously, ensuring timelines, deliverables, and deadlines remain on track;

• Assign tasks, monitor progress, and coordinate execution across digital teams, creative partners, media partners, and vendors;

• Oversee campaign launches across digital and traditional media channels, including Meta, influencer, and other paid media initiatives;

• Monitor campaign pacing and execution to ensure campaigns are running according to plan, budget, and strategy;

• Review campaign assets and specifications to help ensure correct formats and sizes before launch;

• Create presentations and proposals and compile research to support client accounts and campaign initiatives;

• Monitor campaign performance, analyze data, and identify opportunities to support campaign optimization;

• Prepare and lead regular client-facing digital performance reporting, communicating key metrics, results, and relevant campaign insights;

• Maintain strong client relationships through proactive communication, reliable follow-through, and excellent service;

• Support client retention by identifying needs, addressing issues proactively, and ensuring a consistently positive client experience;

• Assist with media trafficking, trading, reporting, and billing processes to ensure accuracy and timely execution;

• Maintain organized project documentation and task management systems to ensure campaign details and responsibilities are clearly tracked;

• Help prevent operational errors by carefully reviewing campaign details, deadlines, assets, and deliverables throughout execution;

Requirements

• Previous experience in Client Services, Account Management, Project Management, Media, Advertising, Marketing, or a similar client-facing role;

• Strong organizational and project management skills with the ability to manage multiple campaigns and priorities simultaneously;

• Excellent attention to detail, particularly when managing campaign timelines, assets, budgets, and deliverables;

• Strong client-facing communication skills and the confidence to communicate professionally with clients, partners, and internal teams;

• Ability to work cross-functionally with digital teams, creative partners, media partners, and vendors;

• Experience tracking projects, assigning tasks, and ensuring deadlines and deliverables are completed accurately and on time;

• Ability to interpret campaign performance data and contribute to optimization decisions;

• Proactive and accountable working style with strong follow-through;

• Strong written and verbal English communication;

• Comfortable learning new technology, reporting platforms, and media systems;

• Ability to work independently while collaborating closely with a small, fast-moving team;

Benefits

• Work from home;

• Payment in dollars per working hour (40-hour week);

• Starting salary between 6$ - 12$ per hour depending on your experience, with room for raises based on performance;

• A workplace that values its people;

• Professional development opportunities to grow your career;

• Be part of a supportive team that values your input and achievements;

•
Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;

Remember to upload your data in English, please. Including your resume.
Originally posted on Himalayas