Vice President, UX

About this role

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

Summary

The tools people use to protect their organizations deserve to be as thoughtfully designed as they are powerfully built. As VP of UX at Netskope, you will own the design experience across our entire security platform — setting the vision, shaping the org, and ensuring that every interaction reflects genuine care for the people who depend on our products every day. Reporting to the Chief Product Officer, you will lead a distributed team of designers, researchers, and UX managers, translate design quality into business outcomes, and partner closely with Product, Engineering, and our Content team to raise the bar across the board. You will also lead the charge on embedding research and AI into how the team works — not as add-ons, but as core to how great design gets made.

Job Responsibilities

Leadership & Team

• Lead a distributed UX team across the US and Taiwan — designers, researchers, and UX managers — staying grounded and connected across time zones, present and invested in each person's growth

• Build and sustain a culture of openness, curiosity, and high craft — where sharing unfinished work is the norm, feedback sharpens rather than diminishes, and wins are celebrated collectively

• Build career ladders that attract senior talent and grow designers at every level; make the business case for org investment where it creates the most leverage, and develop the next generation of design leaders from within

Design Strategy & Craft

• Define and drive the UX vision across all of Netskope's products — ensuring experiences are coherent, conceptually grounded, and built around real user needs and workflows

• Stay connected to the work at a level that lets you spot patterns, gaps, and cross-product opportunities — and lead initiatives that build connective tissue across the platform

• Lead the team through the ongoing AI transformation in design practice — not by having all the answers, but by modeling curiosity, creating space to experiment, and helping the team build an AI-aware workflow that reduces busywork without sacrificing the creative and collaborative nature of design

Research & Insights

• Foster a culture where designers feel close to their users: curious, evidence-informed, and empowered to advocate for what they know rather than only what they've been told to build

• Push to embed research throughout the product development process, not as a gate at the end of a cycle, but as an ongoing source of confidence for designers and a de-risking tool for Product and Engineering

• Stay current on how AI is reshaping research practice — from synthesis and analysis to participant recruitment and insight communication — and help the research team evolve accordingly

Cross-Functional Partnership

• Partner with the CPO, Product Management, and Engineering to align design strategy with business goals — shaping roadmaps and influencing decisions before they are made, not after

• Be a persistent, evidence-driven advocate for users: push back with conviction when design is treated as decoration or an afterthought, and use storytelling and data to make the case

• Connect UX outcomes to business metrics — adoption, retention, task success, customer satisfaction — and report on design's impact to the CPO and executive team regularly

Process & Operations

• Define and refine UX processes — from discovery and research to delivery and design system governance — and represent UX in planning and strategic discussions

• Track and report on UX performance metrics, including usability scores, accessibility compliance, and design system adoption, to make the value of design…