Vice President, Technology Operations

About this role

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

About the Role

We are looking for a seasoned technology operations leader with direct experience with data, data operations, hosting infrastructure, both public and private cloud, development operations as well as cyber-security; to work with a top-notch team in an exciting, innovative and dynamic environment.

Your Area of Focus

• Lead adoption and usage of advanced AI technologies across the operations organization to improve overall internal efficiency, getting more done to accelerate product and business outcomes

• Stay on top of leading technology operational trends and AI advancements, identifying the best, creative solutions to incorporate to drive efficiency and greater throughput

• Provide leadership, vision and strategy driving automation, stability, and availability of our technology infrastructure leveraging cloud and on-premise technologies to support business agility and maximize efficiencies

• Drive innovation across security, data privacy, data and development operations and infrastructure

• Define the technology operations strategy and roadmap to support current and future business needs for scalability, growth capacity, and quality of service (performance, reliability, and business continuity)

• Define requirements for new technology implementations and clearly communicate them to key business stakeholders

• Partner with senior leaders across the business to realize measurable outcomes aligned with business expectations

• Drive the execution of security, data, infrastructure and technology operations initiatives and projects to achieve the expected scalability, performance, and availability targets

• Assess and communicate risks associated with technology-related investments and purchases

• Support business growth initiatives by aligning the technology operations vision with the business strategy

• Develop business case justifications and cost/benefit analyses for technology operations spending and initiatives

• Develop and implement the people, process and technologies, necessary for meeting current and future customer demands

• Define, maintain, and present metrics to the executive and leadership team on a regular basis such as overall security, data, and infrastructure health, any risk areas, productivity stats, and overall health of technology operations

• Define, measure, and improve technology standards across the organization to establish a technology-enabled competitive edge

• Provide reliable due diligence and technical assessments of potential acquisitions

Your Professional Qualifications

• Bachelor's degree or higher in the field of computer science, information systems, or engineering

• 15 years of experience managing technology operations in the fields of development operations, data, infrastructure, and cybersecurity

• Extensive knowledge and direct experience with AI tools and methodologies on how to apply them to improve operational efficiency

• Strong technical background in an environment with a heterogeneous mix of on-premise, hosted, and cloud hardware and software

• Experience with leading operational technologies for deployment, maintenance, and monitoring of large scale SaaS platforms

• Experience with hosting operations and leading cloud migrations with AWS, Azure, and GCP

• Manage vendor relationships and negotiate contracts bringing the best solutions to Tebra while optimizing expense costs

• Strong executive communication skills with the ability to clearly communicate technical details and strategy to non-technical leadership

• Demonstrated success leading modernization and transformation initiatives across data and infrastructure environments

• Strong knowledge of cybersecurity methodologies and practices to stay ahead of growing security threats

• Demonstrated success in leading large, diverse global teams

• Effective people leader who attracts and retains strong talent

• Expert knowledge of technology environments, including networks, operating systems, databases, application and web servers

• Technical experience with systems networking, databases, infrastructure, and user support

• Experience defining standardized operating procedures and services across various operational disciplines

• Experience in strategic technology planning, execution, and policy development

• Experience with business processes, management, and budgeting

• Strong understanding of project management principles

• Proven experience in planning, organization, and development

• Demonstrated ability to apply technology solutions to business problems

• Experience with acquisition due diligence and integrations

#LI-BG1 #LI-Remote
We are dedicated to attracting and retaining top talent with competitive and fair compensation. For this position, this range reflects our Zone 1 (National Average) pay band. Your specific compensation is thoughtfully determined by your experience, qualifications, the specific requirements of the role, and your Geo Zone. Our geo-zone system ensures your pay is competitive for your location, recognizing varying costs of labor across regions.

Our four geo zones are designed to reflect this:
Zone 1: National Average
Zone 2: Moderately Higher Cost Regions
Zone 3: High-Cost Regions
Zone 4: Lower-Cost Regions

Beyond base compensation, Tebra offers eligible employees the opportunity for variable pay and a robust benefits package, reflecting our commitment to your overall well-being. In compliance with California pay transparency laws, the specific compensation range applicable to your Geo Zone will be shared during your initial…