Vice President, Property Operations

About this role

Company Overview

Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.

If you’re interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.

Position Summary

The Vice President, Property Operations directs the property management function for the assigned portfolio. This leader thinks strategically, manages staff in alignment with Berkshire’s culture, and plans, organizes, and executes initiatives that produce desired results. The Vice President builds and maintains strong internal and external relationships and consistently demonstrates Berkshire’s values.

This position is designed for a hands-on operator who brings financial discipline, operating rigor, and strong cross-functional leadership to a complex, transitional portfolio with significant operational, physical, leasing, and cash flow challenges. The Vice President works closely with Asset Management and leads the portfolio’s day-to-day property operations strategy by strengthening onsite execution, improving financial visibility, advancing leasing efforts, and positioning each asset for stronger, more consistent performance.

Responsibilities include, but are not limited to:

• Ensure the portfolio’s operational success, curb appeal, and profitability.

• Ensure consistent application of policies and procedures across the division and implementation of audit responses by established due.

• Own the day-to-day operating strategy and performance of a multi-asset portfolio, maintaining a consistent onsite presence across the properties.

• Translate asset-level business plans into clear operating priorities, measurable milestones, and disciplined follow-through.

• Partner with Construction, Asset Management, and onsite teams to prioritize critical building needs, monitor progress, escalate risks, and minimize disruption to residents and leasing activity.

• Ensure property operations and construction plans are aligned, appropriately sequenced, and clearly.

• Establish a consistent portfolio governance through cadence, including KPI scorecards, risk reporting, and concise operating recommendations to Executive Management and ownership.

• Make timely decisions regarding appropriate decision-making authority for pricing, concessions, staffing, vendors strategy, capital priorities, and corrective actions within approved company parameters.

People Leadership

• Provide strong day-to-day leadership and connect national and regional operations across the property management and redevelopment.

• Recruit, develop, and retain a high-performing management team.

• Provide direction and leadership in support of the organization’s strategy, annual goals, and objectives.

• Support and participate in company-sponsored training related to management, leadership, financial management, and strategic planning.

• Partner with Portfolio Management to establish and execute a robust strategic plan for each asset and prepare financial updates and variance analyses for Executive Management.

• Build leadership bench strength through succession planning, coaching, and clear performance standards, coaching, and development plans for regional and onsite leaders.

Marketing, Leasing, and Resident Service

• Lead leasing and occupancy strategies for assets requiring significant lease-up, including pricing, concessions, marketing, traffic conversion, resident retention, and unit readiness.

• Apply experience from complex or challenged lease-ups to remove barriers, establish an appropriate pace, and strengthen accountability for results.

• Maintain expert knowledge of the economic and demographic conditions affecting.

• Identify issues and determine the timing of strategic adjustments to the company’s market position within each assigned market.

• Establish and reinforce high standards and accountability for resident experience, including social media engagement, onsite service delivery, and community relations.

• Oversee portfolio reputation management, resident sentiment, service recovery, and measurable improvements in resident retention, and online reputation results.

Operating Standards

• Use market knowledge and anticipated cycles to partner with Portfolio Management on tactical adjustments needed to achieve company goals and objectives.

• Communicate effectively and with appropriate detail to Executive Management regarding operating strategy, portfolio performance, and submarket conditions, while managing the division with an ownership mindset.

• Execute business plans designed to achieve company.

• Oversee regulatory compliance, life -safety readiness, business continuity, insurance-related risk mitigation, and timely audit resolution of audit findings across the portfolio.

• Leverage property management systems, business intelligence, and market data to strengthen forecasting, operational visibility, and timely decision-making.

• Lead vendor and procurement strategy, including contract performance, service-level accountability, and portfolio-level cost efficiencies.

• Lead organizational change, asset integration, and operational stabilization during acquisitions, transitions, renovations, and leadership changes.

Financial Performance

• Partner with Regional Management to complete annual budgets; monthly, quarterly, and midyear forecasts; marketing plans; staffing plans; and capital plans.

• Partner closely with Asset Management to develop and execute asset strategies,…