Veterinary Receptionist

About this role

Veterinary Receptionist/CSR
Pinecrest Animal Hospital – Owosso, MI

About Us
Pinecrest Animal Hospital is a progressive, innovative 4-doctor small animal practice in Owosso, Michigan. Our team is known for delivering high-quality care using advanced diagnostics and treatments—including ultrasound, echocardiography, full in-house lab work, laser therapy, and a wide range of surgical procedures from routine to complex.
Our story began in 1953 with Dr. Jerry Fries, a legendary mixed animal practitioner who served his community with dedication—even making house calls by plane and motorcycle! Since then, the hospital has evolved under compassionate, forward-thinking leadership, and today we continue that legacy of excellence under Dr. Pritpal Rangi.
What You’ll Be Doing
As a full-time Customer Service Representative/Receptionist, you’ll be a vital part of our clinical team. Key responsibilities include:
Providing top-notch customer service
Being attentive to client and pet needs
Identifying and working compassionately with clients in various emotional states
Working patiently with distressed, frustrated, or disgruntled clients
Answering and triaging high-volume phone calls
Scheduling appointments and procedures
Checking in clients and monitoring flow from check-in to discharge
Confirming appointments and handling client callbacks
Managing medical record requests between hospitals and specialty practices
Processing payment transactions
Maintaining accurate documentation in the electronic medical record
Relaying information between clients and doctors, technicians, or management
Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)
Using Windows-based computer systems and practice management software
Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care

What We’re Looking For
High School Diploma or GED (college preferred)
Veterinary clinic experience is a plus
Must be able to safely lift 30 pounds
Basic math and writing skills
Skilled at multitasking in a fast-paced environment
Positive, team-oriented attitude and excellent communication skills
Eagerness to learn and grow within the field

Compensation & Benefits
Hourly pay: $14.00 – $16.00 (based on experience)
401(k) with match
Health insurance
Paid time off
Employee pet care discount
Flexible scheduling

Hospital Schedule Schedule
Full-time (8–10 hour shifts)
Open: Monday to Saturday
No Sunday hours