Venue Sales Representative

About this role

About Us Join a Team That’s Anything But Ordinary At High Spirits Hospitality, we don’t just host events—we create unforgettable experiences. What began in a garage as a small bartending business has evolved into a powerhouse of hospitality brands, including Liquid Catering, Events at Judson Mill, The 405, Bravo1 Protection, and High Spirits Events. With 40 full-time and over 100 part-time team members, we produce more than 1,000 events a year—and we’re just getting started. We believe in delivering exceptional customer service and building a team culture that’s nothing short of REMARKABLE.

Our Values: We are... Radically Inclusive

Embracing Individuality

Making Life Fun

Active Learners

Responsible Citizens

Keepin' It Real

Ahead of the Curve

Bold

Leading with Heart

Exceeding Expectations Everyday

As our Venue Sales Representative, you’ll help turn big moments into unforgettable experiences. You’ll be the first point of contact for clients exploring one of our venues, guiding them from initial inquiry to signed contract with confidence, warmth, and urgency. From weddings and galas to corporate events and festivals ranging from 50 to 1,500 guests, you’ll play a key role in growing our business while creating a polished, high-touch client experience from day one.

What You’ll Own Own the lead journey from first inquiry through booking, follow-up, and handoff to the planning team.

Own CRM accuracy, pipeline visibility, and timely communication with every active lead.

Own monthly and annual sales performance, including revenue goals, conversion goals, and customer satisfaction standards.

Own a polished, professional client experience that reflects the High Spirits Hospitality brand.

Key Responsibilities (90% of workload) Sell and promote our full range of event services, including venue rentals, equipment rentals, food, beverage, A/V, and staffing services.

Respond quickly and professionally to inquiries from phone, email, social media, and web submissions. We receive over 1,000 leads a year.

Qualify leads, schedule tours and consultations, and confidently guide prospects through both virtual and in-person sales conversations.

Build trust with prospective clients by answering questions, addressing concerns, and following through consistently until they book or decline.

Prepare contracts, payment schedules, and booking details accurately and efficiently.

Maintain detailed, accurate sales and event notes in CRM and related tools, including lead activity, client requests, approvals, changes, and next steps, so commitments are clearly documented and easy for the team to reference later.

Pursue new business through outreach, networking, referrals, and relationship-based prospecting. Build relationships with key event industry partners to increase referral business.

Coordinate closely with planning, operations, culinary, and finance teams to support a smooth client experience from booking through event execution.

Coordinate with the marketing team to strengthen brand recognition, support lead generation efforts, and help convert interest into qualified opportunities.

Periodically work event shifts as a wedding coordinator or assistant coordinator, helping ensure seamless execution and timely resolution of client needs.

Venue & Event Management Expectations (10% of workload) Lead assigned venue shifts from setup through breakdown, supervising staff, overseeing front-of-house flow, and helping ensure events run smoothly, safely, and to company standards.

Serve as the primary on-site point of contact for clients, guests, vendors, and contractors, responding calmly and professionally to changing needs, operational issues, and event concerns.

Monitor vendors, contractors, and staff for safety violations and compliance concerns—particularly in food service, alcohol service, and life safety areas—and address or escalate issues promptly.

Complete physical event work, including setup, breakdown, resets, and cleaning tasks, while staying attentive, flexible, and responsive throughout the event.

Professional Standards & Company Expectations Take ownership of assigned work, follow through on commitments, and communicate proactively when support or clarification is needed.

Represent High Spirits Hospitality with professionalism and reflect our brand values in your work, communication, decision-making, and service to others.

Communicate quickly and professionally with clients, guests, teammates, vendors, and partners, recognizing that some work-related communication may occur after hours due to the event-based nature of our business.

Handle client, vendor, and employee concerns with professionalism, sound judgment, and timely escalation when needed.

Support a positive, inclusive, and accountable work environment that aligns with our company culture and standards.

Be dependable, solutions-focused, and adaptable as business needs, priorities, and event conditions change.

Use company technology, communication platforms, and digital systems consistently, accurately, and responsibly to complete your work and stay informed.

Submit digital documents, reports, checklists, receipts, and other required records accurately and on time.

Attend required company meetings, trainings, and check-ins as scheduled, and come prepared to actively participate.

Stay well-versed in company offerings, policies, safety standards, and service expectations, and follow updates as they are communicated.

Handle company, client, and employee information with professionalism, discretion, and appropriate confidentiality.

Follow all applicable laws, licensing requirements, and company procedures related to your work, including safety, sanitation, alcohol service, and workplace conduct standards.

Use company property, equipment, and workspaces responsibly and help maintain them in clean, organized, working condition.

Support alcohol service or alcohol-related event duties as needed, in accordance with…