User Support Modernization and Automation Lead

About this role

<div class="content-intro"><div> <div> </div> <div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. </div> <div> </div> <div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. </div> <div> </div> <div>Join us to drive positive, lasting change that moves missions and the government forward!</div> <div> </div> </div></div><p><strong>Job Description</strong></p> <p>The User Support Modernization and Automation Lead will translate customer requirements into detailed system designs, develop and analyze system alternatives to recommend optimal solutions, and define user roles and personas to establish appropriate system access controls. Create and maintain system models, diagrams, and technical documentation throughout the development lifecycle. Perform trade studies to evaluate technical options against requirements, develop verification and validation procedures to ensure system compliance, and participate in technical reviews to assess design progress and quality. Collaborate with cross-functional engineering teams to ensure seamless system integration, identify and mitigate technical risks before they impact delivery, and support the resolution of technical issues throughout the system lifecycle. Implement requirements traceability to verify all customer needs are addressed, conduct system performance analysis to optimize operations, and develop technical specifications for system components. Evaluate emerging technologies for potential system enhancements, support system testing activities, and contribute to continuous improvement of systems engineering processes and methodologies.</p> <p><strong>What you need:</strong></p> <ul> <li>Candidates must meet <strong>one</strong> of the following three areas:</li> <ol> <li><strong>Advanced Degree: </strong></li> <ul> <li>Master’s degree or Ph.D. in one of the following fields: Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering.</li> </ul> <li><strong>Equivalent Training: <br></strong>Completion of one of the following accepted training programs: </li> <ul> <li>4-11-C22 (CP)</li> <li>4-11-C23</li> <li>Systems Requirements Planner (Advanced) Playlist</li> </ul> <li><strong>Professional Certification:<br></strong>Holding one of these certifications:</li> <ul> <li>SecurityX / CASP+</li> <li>GCSA</li> <li>GSLC</li> </ul> </ol> </ul> <ul> <li>8 years of experience in systems engineering for complex technical platforms</li> <li>Demonstrated ability to translate requirements into detailed system designs and support integration and documentation throughout the system lifecycle</li> <li>Skilled in risk mitigation and performance optimization</li> </ul> <p><strong>Security Clearance:</strong></p> <ul> <li>Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p> </p> <p><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of <strong>California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland</strong></span></span><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. </span></span><a class="Hyperlink SCXW225111203 BCX8" href="https://www.accenture.com/us-en/careers/your-future-rewards-benefits" target="_blank"><span class="TextRun Underlined SCXW225111203 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW225111203 BCX8" data-ccp-charstyle="Hyperlink">You can find more information on benefits here.</span></span></a><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8"> We accept applications on an…