Urgent Care - Medical Receptionist

About this role

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.

This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply!

Your Impact

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.

• Welcome and greet patients to the clinic with a friendly and professional demeanor.

• Register patients efficiently, ensuring completion of all required forms with accurate information.

• Handle insurance and billing inquiries, providing clear and concise information to patients.

• Aid ill or distraught patients as necessary and with available resources.

• Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.

• Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.

• Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.

• Manage patient…