Turn Around Coordinator (TRC) Customer Service Agent (ZG)

About this role

Position Objectives:
Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams.
Requirements
Ensure safe and efficient turnaround

• Comply with all requirements of Airlines and Authorities

• Monitor customer safety during boarding and deplaning

• Assist customers in a friendly and courteous manner
Operational standards & timing

• Ensure processes are delivered within SLA standards

• Ensure activity sequence matches station turnaround plan

• Ensure all activities delivered are within the agreed times
Coordination of turnaround activities

• Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding)

• Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation

• Coordinate flight delay information with airline operations
Monitoring, documentation & reporting

• Compile daily log of aircraft turnaround activities

• Document/log and report any unsafe operations to supervisor

• Provide ramp supervisor with onload/offload loading instructions (third-party) as required by the airline
Procedures & compliance

• Follow departures and flight arrivals phase procedures

• Comply with all safety procedures and airline policies
Additional responsibilities

• Other duties as assigned by Supervisor(s) and Manager(s)

What You Bring

• Fluent English communication skills

• Strong verbal and written communication; active listening skills

• Computer literacy and fast, accurate data entry

• Calmness and solution-focus under pressure

Schedule

• Must be available to work at least 4 days per week, including weekends and holidays

• Shifts are afternoons
Benefits
Pay & Benefits

• Hourly Pay: $23.15 per hour + Shift Premium B ($1.00)

• Fully Paid Medical, Dental, and Vision Insurance

• 401(k) with company match

• Paid Time Off

• Uniform Provided

• Paid Training

• Parking Discount or Clipper Card

• Referral Bonus

• Cell Phone Plan Reimbursement