Trust & Safety Product Manager (Full Remote - Europe)

About this role

OUR VISION & PRODUCTS

🚀 EverAI — Building the Future of AI Companionship

One of the Top 15 Largest & Fastest-Growing AI Companies in the World

50 Million Users in 2 years — Help Us Reach 100M first, 500M next

At EverAI, we’re shaping what it means to connect with AI. With 50 million users and counting, we're not just building products — we're creating entirely new categories.

Our flagship product is the world’s largest AI companionship platform, redefining relationships for millions. It is governed by our proprietary moderation system, EverGuard — an internal AI designed to ensure everything we build is safe, ethical, and human-first.

And we’re only just getting started!

OUR TEAM

We are an enthusiastic, passionate and hardworking team of ≈ 100 people. Our founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO.

Alexis Soulopoulos [CEO]

• 10+ years in Tech Executive Leadership

• Co-Founder Mad Paws Holdings (from 0 to IPO)

• Forbes 30 under 30 + Deloitte TechFast50 ’22 & ‘23

Michael Monin [Co-founder & CTO]

• 10+ years as CTO / COO (web2/web3), 3 years in AI/LLM

• Serial-entrepreneur: MTK Digital (exited / 0->$20m revenue) and Zipchat (AI Chatbot for E-commerce brands)

Thomas Lacroix [Co-founder & CMO]

• 8+ years in Customer Acquisition & E-commerce Growth

• Serial-entrepreneur: Curatible (sold to Blackstone) and MTK Digital (exited / 0->$20m revenue)

Maruša Fasano [CFO/Legal]

• 25+ years in Finance, Strategy, M&A

• Ex-CFO/M&A @Curatible (exited to Blackstone)

• Ex-President of the Board @SotremoSA (exited)

• Co-founder/CFO @SoftOne (exited)

YOUR ROLE

We are looking for a Trust & Safety Product Manager to own the product and technical delivery of our compliance and safety initiatives across our platforms.

You will turn safety requirements into effective product features, moderation capabilities, third-party integrations, and measurable improvements. Working closely with Compliance, Engineering, AI/ML, Product, and Customer Support, you will help us identify risks earlier, build safeguards into new features, and continuously improve how our safety systems perform.

This is a newly created role within our Product team, working directly with our CTO, Michael Monin and our Legal & Safety Lead, Maxwelle Sokol. You will have significant ownership from the outset and the opportunity to shape how the safety product function develops as the company continues to grow.

Our platform serves adults and permits lawful adult content. We are looking for someone who can navigate sensitive, context-dependent issues thoughtfully, protecting users and enforcing clear boundaries without unnecessarily restricting legitimate expression.

Here’s what you can expect:

KEY RESPONSIBILITIES

- Safety & legal product strategy and delivery. Translate safety policies, legal requirements (e.g., in online safety and AI-specific laws such as the EU AI Act), incident findings, and user feedback into clear product requirements, acceptance criteria, and engineering work. Drive initiatives from problem definition through implementation, testing, launch, and ongoing improvement.

- Internally developed moderation technologies. Own the product side of improvements to our in-house moderation systems, including our proprietary LLM technology EverGuard. Partner with Engineering and AI/ML teams on, e.g., detection capabilities, moderation rules and thresholds, and appropriate interventions across user inputs and AI-generated outputs.

- Third-party safety partnerships and integrations. Lead the technical and product lifecycle of third-party safety partnerships, from identifying needs and evaluating providers to implementation, testing, rollout, and ongoing performance management.

- Safety dashboards, monitoring, and quality assurance. Establish dashboards and a recurring QA that help us proactively identify emerging issues, prevent harmful content, and ensure that our T&S measures are working as intended.

- Red teaming and adversarial testing. Own our testing for how moderation systems and product safeguards respond to deliberate misuse and difficult edge cases. Track findings through remediation, retesting, and closure—not just delivery of a report.

- Trust and safety reviews for new features. Establish and run a dedicated T&S review for new features, with proportionate reviews for material changes to existing features, models, and integrations. Engage early in product design to identify foreseeable misuse, affected users, and appropriate safeguards.

- Incident follow-through and continuous improvement. Coordinate the product and engineering response to significant safety issues, working with colleagues responsible for incident management, policy, and user support.

Learn more about our Trust & Safety infrastructure in our Trust & Safety Hub https://helloeverai.zendesk.com/hc/en-us/sections/57000578321305-Trust-and-Safety.

YOUR QUALIFICATIONS

- Data-driven product decisions that align with legal/ethical standards: You can name the metrics you want to influence, explain why it matters, and say whether your work actually moved them. You’ve run A/B tests, product experiments, data deep-dives, or lightweight user research and used the findings to shape what was built next. You can assess risks associated with user-generated content, transactions, and interactions, and translate these into policies that align with legal and ethical standards, trackers/dashboards, and strategic planning;

- Content moderation and AI guardrails: You understand how product realities and safety requirements interact on a tech platform; you explore strategies for efficient and scalable content moderation, including automation, machine learning, human review and user reporting.

- Legal/safety work experience: You have worked closely with trust and safety and compliance requirements and understand how to translate and implement these for a…