Transition Project Manager Service Delivery

Over deze functie

**Transition Management**

* Develop and own the end-to-end transition plan.
* Lead service transition activities from mobilization through hypercare.
* Coordinate all transition workstreams across Honda, and the suppliers.
* Manage dependencies, risks, assumptions and issues throughout the project lifecycle.
* Ensure service continuity is maintained during the migration period.
* Define and manage transition governance structures and reporting.

**Service & Process Migration**

* Oversee transition of:

* Service Desk processes
* Incident Management
* Request Fulfilment
* Knowledge Management
* Escalation Management
* Service Reporting
* SLA Management
* Operational Governance
* Validate operational readiness prior to go-live.
* Ensure all transition deliverables are completed and signed off.

**Stakeholder Management**

* Act as the primary coordination point between Honda, and the suppliers.
* Facilitate workshops, decision boards and steering committees.
* Communicate progress, risks and key decisions to senior management.
* Work closely with business representatives to minimize operational impact.

**Governance & Quality Assurance**

* Define KPIs and transition success criteria.
* Establish operational governance forums.
* Ensure compliance with Honda standards, security requirements and ITIL best practices.
* Monitor transition performance and benefit realization.

**Change Management**

* Support user communication and organizational readiness activities.
* Coordinate training, knowledge transfer and documentation activities.
* Ensure support teams are fully prepared before handover.

Freelance mission with impact in a corporate international environment