Training Specialist - Independent Contractor

Sobre el puesto

<p><strong><span data-contrast="auto">Position Overview: </span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">We are seeking a Training Specialist I to help ensure our customers have a superior experience every time they interact with Diligent’s suite of products and services. This role focuses on delivering high-quality initial training following purchase, as well as ongoing coaching for users at all levels throughout their relationship with Diligent.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">As a member of the Training team, you will join a group that is passionate about living Diligent’s corporate values and fostering a friendly, positive, and customer-centric culture. The team is committed to helping customers succeed by delivering memorable training experiences that drive product adoption, customer satisfaction, and referrals.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Key Responsibilities </span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto">Deliver engaging training sessions that drive product adoption and achieve high customer satisfaction (CSAT) scores.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Manage and deliver product training via virtual conferencing tools (e.g. Zoom, Microsoft Teams) and webinar platforms (e.g. BigMarker).</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Facilitate individual, group, webinar, and in-person training sessions with confidence and professionalism.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Create training resources and learning content using professional tools (e.g. iSpring, Iorad).</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Develop clear, customer-facing training videos to support product education.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Observe training interactions and identify opportunities that may lead to potential lead generation, as appropriate.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Accurately log all training activities in internal systems for reporting and tracking purpose.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Handle training-related client requests and queries, along with other administrative tasks as required.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Travel occasionally for professional development, customer workshops, or internal meetings.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> </ul> <p><strong><span data-contrast="auto">Required Experience/Skills </span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li><span data-contrast="auto">0–3 years of relevant professional experience.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Strong planning, organization, and time management skills.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span…