Training Operations Lead

About this role

Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.
Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness.With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives. Visit to learn more.
Awards & Recognition:

• 2026 & 2025, Forbes, America’s Best Startup Employers

• 2025, Inc. 5000, Fastest-Growing U.S. Companies

• 2024, Best Midsize Places to Work In Austin

• 2024, Facilitiesnet Readers' Choice Award Winners for Software

• 2024, AHR Expo Innovation Awards Winners for Software

Interplay Learning Ethos:
At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.
Interplay uses AI to support the recruiting/hiring process, but all hiring decisions are made by humans.
Position: Training Operations Lead
Industrial Training International (ITI), an Interplay Learning company, has been the trusted leader in crane, rigging, and load handling training for decades. By combining ITI's renowned instructor-led programs with Interplay's immersive online learning, 3D simulations, VR, and AI-powered technology, we're transforming how skilled workers learn—making training more engaging, accessible, and effective for organizations across the skilled trades and industrial sectors.
As our Training Operations Lead, you'll own the operational engine behind our Instructor-Led Training (ILT) programs - focused on crane and rigging. From instructor scheduling and curriculum management to customer coordination, materials, systems, and training logistics, you'll ensure every course is delivered with consistency and excellence.
This is a highly cross-functional role who will work with internal teams as well as clients, vendors and partners. You are someone who thrives on building scalable processes, optimizing workflows, and using technology to improve how work gets done. You'll bring strong operational and technical aptitude and a continuous improvement mindset. If you're energized by solving complex operational challenges and building systems that help teams scale, you'll feel right at home here.
This is a fully remote position. While we welcome applicants nationwide, candidates within driving distance of an ITI training center will be given priority consideration due to the nature of the role.
Why this position:

• Meaningful, impactful work

• Mission-driven company

• Career development in a dynamic, high growth environment

• Passionate, collaborative team

• Innovative product - EdTech, VR, AI

What you’ll do:

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Day-to-Day ILT Operations: Own the daily operational flow of all ILT programs.

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Contractor Success & Course Closeouts: Be accountable for the success of all contractors and ensure all course closeouts are completed on time. Own any process or customer remediation needs for anything related to certificates.

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Financial & System Partnership: Partner with the Accounting team to improve the payment timeline on ILT as part of closeouts, and be responsible for ILT Operations system management and upkeep of process, files, and data.

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Data Integrity & Reporting: Ensure all course, student & financial data is accurate for reporting purposes.

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Logistics & Fulfillment Ownership: Be accountable for accurate and on-time shipping to all ILT programs. This includes accountability for inventory management, logistics, fulfillment, supply chain management, travel, shipping, industry certifications & associated performance metrics for both ILT and the Bookstore across internal and third party partnerships.

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Process Improvement & Documentation: Adopt and implement all ILT Operations process improvement initiatives, and document all ILT processes to create enablement for scale.

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On-Site Experience: Partner with the Director of Training - Cranes & Rigging and/or the Training Center Partner to own the in-person/on-site experience for all ILT programs. Collaborate to identify and address opportunities for improvement.

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Scheduling & Coordination: Partner with the Industrial Services Delivery team to schedule, manage, confirm/cancel, and reschedule all training center events, including dedicated event needs and all communications.

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Data Management: Be responsible for curriculum versioning management and inventory support. This includes being accountable for product and packing list accuracy in NetSuite, partnering with the Industrial Service Delivery Manager to ensure accuracy in Salesforce, ensuring all students for training center and client-site events are accurately enrolled in the LMS.

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Product Documentation: Own all Industrial Services product details across software systems, including product descriptions, packing lists, curriculum versioning, field advisory services, bookstore, FoRE, instructor skills matrix & others as needed.

Who you are:

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Adaptability & Innovation: Proven ability to navigate change and a forward-thinking mindset for evolving operations alongside advancements in AI and technology.

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Operational Excellence: Exceptionally organized, detail-oriented, and process-driven with a focus on maximizing efficiency and quality in a complex logistics environment.

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Systems & Data Acumen: Strong proficiency in managing data integrity and system upkeep across platforms (e.g., NetSuite, Salesforce) to ensure accurate reporting and process flow.

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Cross-Functional…