Training & Follow-Up Specialist

About this role

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

REPORTS TO: Performance Manager

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

Career Team is looking to hire a Training and Follow-Up Specialist who connects program participants to education and training opportunities and provides professional follow-up services to individuals previously served by the Deep East Texas Workforce Development Area. On the training side, this role develops training-provider partnerships, guides participants through training options and eligibility, and supports individual training account (ITA) compliance. On the follow-up side, it delivers retention, re-employment, and outcome-verification services and documents post-program results in the state's case management system. Work is performed under the supervision of the Performance Manager.

Your Impact on Career Team's Success

Training Coordination

• Serve as a primary liaison with training providers to develop new and nurture existing partnerships that grow education and training opportunities for participants

• Educate participants on the advantages of training and upskilling to broaden employment opportunities and career pathways

• Ensure current Eligible Training Provider List (ETPL) information is available to participants and staff, and maintain and disseminate approved vendor information and performance outcomes

• Facilitate group and individual assessment, eligibility, and training information sessions for participants exploring training opportunities

• Assess participant marketability and training suitability and facilitate appropriate referrals

• Review participant training needs, industry hiring patterns, and high-priority occupations to support career exploration and aligned career pathways

• Assist with the completion and review of individual training account (ITA) packets to ensure documents are complete and compliant

• Provide timely reports to Career Advisors, including the pipeline of potential training candidates, available programs, and providers, and consult with them on support services

Follow-Up Services

• Provide follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retention

• Engage unemployed follow-up customers in job search plans and activities to obtain immediate and appropriate employment

• Engage customers at risk of job loss in retention and/or employment search activities

• Provide referrals as needed to support customers' retention needs

• Work to re-engage and re-establish contact with non-responsive customers

• Research and obtain documentation to verify post-participation employment status

• Implement policies applicable to follow-up frequency requirements

• Document follow-up activities and enter post-program employment and educational information into the state's case management system, ensuring case files include required verification documents

• In coordination with the Performance Manager, conduct targeted outreach and research to identify and document the employment and education status of designated post-program customers

General

• Maintain detailed documentation of all contacts in the state's system of record per contract requirements

• Track progress toward individual and team targets using appropriate platforms and databases

• Meet and/or exceed program benchmarks

• Complete all required reports

• Participate in all staff-related events as required, including training, staff meetings, and individual supervision

• Approach each day and task with a “ZAG” mindset

• Other duties and projects as needed

This position is expected to be 100% onsite, with local travel within the Deep East Texas Workforce Development Area to support training events, provider partnerships, and participant follow-up.

To Qualify for This Role, You Must Have

• Bachelor's degree or higher, or an equivalent combination of education and experience

• Knowledge of the WIOA, TANF, and SNAP programs and follow-up/retention requirements

• Knowledge of community resources

• Strong analytical and problem-solving skills, with the ability to make well-thought-out decisions

• Computer literate with proficiency in Microsoft Office (Word, Excel, Outlook) and Google Suite, and the ability to learn specialized databases and software systems

• Ability to establish and maintain positive, productive relationships with participants, training providers, and employers, including virtual relationships with former customers

• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive

• Ability to serve as a role model to customers and motivate them toward achieving goals

• Strong organizational and time management skills to juggle multiple tasks and meet deadlines in a performance-oriented environment

• Ability to work independently and effectively as part of a team

• Adherence to the principles of Extreme Customer Service in all interactions with internal and external customers

• Excellent verbal and written communication skills

• A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role

• Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners

• Bilingual or multilingual

• Strong multitasking abilities and a proactive approach to tasks

• Training in Trauma…