Tokyo Campervans - Customer Support Specialist

About this role

Responsibilities:

• Respond to inbound leads via phone, email and CRM system (WIX)

• Lead qualification and upselling of services with incentive to convert leads to customers

• Planning, resourcing and scheduling for bookings and cleaning

• Manage inventory / orders of supplies for vans

• Manage enquiries and build quotations for special customer requests

• Work closely with marketing team on special projects, offers and campaigns

• Manage special offers and seasonal campaigns and work with marketing team to ensure website accuracy and FAQs are consistently updated

• Coordinate with new and existing vehicle partners especially for end of month closing and revenue share statements

• Pre / post booking checklist management, ensuring all cars are cleaned and repaired and maintained before and after bookings

Requirements

• English fluency with excellent communication and ideally experience in dealing with customers via calls

• Interest, knowledge or passion for hospitality industry with 2+ years experience preferred

• Flexible mindset or startup mentality - willing to go above and beyond the job description

• Remote

Originally posted on Himalayas