Technology Operations Manager

About this role

Role Summary
Burke’s is continuing to evolve its technology environment and seeks a technology professional who enjoys improving how technology supports teaching and school operations. This role is ideal for someone who takes pride in making systems work reliably and efficiently for the school community.
The Technology Operations Manager plays a key role in ensuring that classroom technology, devices, and educational applications operate smoothly each day. The position requires strong technical problem-solving skills, a proactive mindset, and the ability to work closely with faculty and staff to ensure that technology consistently supports teaching, learning, and school operations.
Reports to: Director of Technology
Status: Full-Time, 12-Month, Non-Exempt
Location: On Campus – San Francisco, CA
Salary Range: $41.64–$49.07/hr  (equal to $86,611–$102,066 annualized at 40 hrs/wk)
Start Date: June 1, 2026, or a mutually acceptable alternative date.

The Technology Operations Manager is responsible for the reliable day-to-day operation of technology services that support faculty, staff, and students. This role owns the operational technology environment of the school, including HelpDesk services, device lifecycle management, classroom technology, and educational applications.
The position requires a proactive mindset and the ability to independently manage operational technology systems, identify opportunities for improvement, and ensure that technology services operate reliably across the school community. This role is not limited to responding to support requests. It involves active stewardship of the school’s operational technology environment.
Standard hours are 7:30 AM – 3:30 PM. The role requires flexibility for occasional evening or weekend support of school events (back-to-school night, board meetings, parent events, summer projects), scheduled in advance whenever possible and compensated per applicable labor law.
Core Responsibilities
1. HelpDesk Operations & Support Process Management
Manage and maintain the school’s technology support system and ensure it operates effectively.
Manage and operate the school’s HelpDesk platform and support workflow
Monitor incoming support requests and ensure timely acknowledgement and resolution
Track recurring issues and identify root causes affecting technology reliability
Improve support processes and workflows to reduce repeated technical problems
Maintain internal documentation and user knowledge resources for common issues
The Technology Operations Manager ensures that the school’s technology support processes remain organized, predictable, and responsive to the needs of faculty, staff, and students.
2. Technology Support & Issue Triage
Serve as the primary first-response contact for technology issues reported by faculty, staff, students.
Review and evaluate technology issues reported across the school
Assess the nature and urgency of reported issues and determine appropriate next steps
Perform initial troubleshooting when safe and appropriate, even when the issue may ultimately involve another technology domain
Coordinate internally with the Data Systems & Integration Manager or Director of Technology when issues involve their areas of responsibility
Ensure that users receive clear guidance and that issues are routed to resolution efficiently
This responsibility ensures that faculty and staff experience responsive and coordinated technology support regardless of the underlying system involved.
3. Network-Adjacent User Support
First-response support for end-user wifi connectivity issues (faculty laptops, student iPads, classroom devices, networked printers, A/V equipment)
Pattern recognition across recurring connectivity reports, with escalation to the Director of Technology and vendor when issues indicate access-point, switch, or wider problems
Coordination with the Director of Technology on network changes that affect classroom or office operations
Asset-level documentation of networked devices (MAC addresses, locations, AP assignments where relevant)
4. Device Lifecycle, Endpoint and User Management
Manage school devices and endpoint systems
Oversee provisioning, configuration, and lifecycle planning
Maintain device inventory and asset tracking systems
Manage Mobile Device Management (MDM) platforms such as Mosyle
Manage endpoint security operations, ensure devices remain secure and compliant
Google Workspace operational ownership, including user lifecycle (provisioning, deprovisioning, password resets), group management, OUs, shared drives
Manage school-wide summer refresh and deployment projects
The goal is to ensure that devices are consistently configured, secure, and reliable.
5. Classroom & Office Technology
Maintain classroom and office/meeting room technology systems, including displays, projectors, audio equipment, and instructional technology tools
Maintain printers and multi-function devices, including toner replacement, basic troubleshooting, print-queue management, and vendor service coordination
Ensure that instructional and meeting spaces remain operationally ready for daily use
Coordinate troubleshooting, repair and maintenance for classroom and office technology
Collaborate with facilities or event staff responsible for maintaining and operating large venue A/V systems when issues or needs intersect
Coordinate wiring, installation and replacement of classroom and office equipment
Support faculty in using classroom tools effectively
Support students in using educational technology responsibly, safely, and effectively
Monitor classroom technology readiness
This role ensures that technology supports instruction without disruption.
6. Educational Applications
Manage the school’s educational technology tools
Coordinate application deployment and configuration
Deliver tier-1 faculty support and how-to guidance on educational applications
Monitor usage and effectiveness of learning applications
Work with the Data Systems &…