Technician Training & Development Specialist

About this role

<p>At Digi Security Systems, People Are Our Purpose. We design, install, and service lifesaving security technology with unwavering care — protecting students, communities, and lives across the communities we serve. Our partners and our people are at the center of everything we do.</p> <p><strong><u>Mission</u></strong></p> <p>Digi Security Systems designs, installs, and services lifesaving security technology that protects students, communities, and lives. The Tech Development Specialist delivers hands-on, in-person technical and cultural training for Digi technicians and subcontractors in Dallas. This team member will ensure every technician is field-ready, skilled to Digi's installation standards, and equipped to deliver five-star service to our partners from day one.</p> <p><strong><u>Key Responsibilities</u></strong></p> <ul> <li>Onboarding and Foundational Training Delivery <ul> <li>Deliver in-person orientation sessions covering installation standards, wiring, programming basics, and safety protocols for all new Dallas technicians and subcontractors.</li> <li>Conduct a structured skills assessment for every new hire within their first two weeks and build a documented individual development plan.</li> <li>Review progress against individual plans at 30, 60, and 90 days, updating milestones based on real performance data.</li> </ul> </li> <li><strong>Spearhead the Safety Deputy Program</strong> <ul> <li>Maintain and enhance the Safety Deputy Program to identify, train, and empower Safety Deputies within technician teams to reinforce a daily safety culture.</li> <li>Implement monthly safety audits and feedback loops to ensure consistent execution and continuous improvement across all sites.</li> </ul> </li> <li><strong>Ongoing & In-Field Training Execution</strong> <ul> <li>Conduct regular in-field ride-alongs and job-site training sessions to reinforce technical quality across all experience levels.</li> <li>Observe and correct installation, wiring, and programming practices in real time, responding to field issues and callbacks with targeted coaching.</li> </ul> </li> <li><strong>Improve Technician Compliance, Readiness, and Team Operations</strong> <ul> <li>Design and implement tools (e.g., dashboards, checklists, digital trackers) to streamline daily tasks, certification tracking, and readiness reviews.</li> <li>Launch recurring training cadences and cross-training programs to enhance technician agility, reduce downtime, and boost on-the-job confidence.</li> </ul> </li> <li><strong>Define and Scale Technical Standards</strong> <ul> <li>Create detailed, version-controlled documentation for key technician procedures and best practices, ensuring clarity and consistency across all teams.</li> <li>Collaborate with cross-functional stakeholders to pilot and roll out new standards, incorporating field feedback and updating SOPs accordingly.</li> <li>Support Operations leaders in evaluating and leveling technician candidates via field assessments before offers are extended, providing documented hiring feedback.</li> </ul> </li> </ul> <p><strong><u>Qualifications</u></strong></p> <ul> <li>Degree in Training and Development, Technical Education, or a related field (preferred).</li> <li>OSHA 10/30 Certified, Lift Certifications and industry trainings.</li> <li>5+ years of experience in training, technical instruction, or technician development, preferably in low-voltage, AV, commercial security systems, or structured cabling industries.</li> <li>Strong understanding of safety standards, compliance, and technical workflows in a security & field-based environment.</li> <li>Proficiency with tools like ConnectWise, SiteOwl, various dashboards and other digital trackers for project management and documentation.</li> <li>Exceptional communication, facilitation, and interpersonal skills to engage diverse audiences and build trust.</li> <li>Ability to manage multiple projects, adapt to changing priorities, and work collaboratively in a fast-paced environment.</li> </ul> <p></p> <p><strong>Benefits:</strong></p> <ul> <li>30 hours PTO plus 2 weeks vacation accrual rate</li> <li>3 weeks vacation accrual rate after first year of employment</li> <li>9 company-wide paid holidays throughout the year</li> <li>401k plan w/corporate matching structure</li> <li>Full health benefits offered: medical, dental and vision</li> <li>Included life insurance, additional available for purchase</li> <li>Accident/critical illness insurance available for purchase</li> <li>Required training/licensing paid for by company</li> <li>Voluntary professional development opportunities</li> <li>Company laptop, company phone, uniforms and gear</li> <li>Yearly stipend for steel-toed boots and work pants</li> </ul> <p></p> <p></p> <p><span style="text-decoration: underline;"><strong>Physical Requirements:</strong></span></p> <ul> <li>Ability to lift/move equipment and tools weighing up to 50 lbs.</li> <li>Ability to work from ladders or man lifts at extended heights.</li> <li>Must be comfortable standing and walking for long periods of time and lifting boxes of various…