Technical Writer/Business Administrator

About this role

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers’ bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

Job Overview

Cybermedia Technologies (CTEC) is seeking an experienced Technical Writer/Business Administrator to provide overall leadership, management, and oversight for a federal government contract.

Join a team supporting U.S. Customs and Border Protection’s (CBP’s) efforts to evaluate emerging technology to support mission needs. Cybermedia Technologies, LLC (CTEC) is recruiting professionals to support the CBP Innovation Team (INVNT). The program identifies, evaluates, adapts, demonstrates, deploys, and transitions innovative commercial and emerging technologies that strengthen homeland security operations and help front-line personnel work more safely and effectively.

Team members will collaborate with government leadership, operational personnel, technical stakeholders, commercial technology providers, and Federal, State, and Local partners. Work may span field engagement; requirements and capability analysis; systems engineering and integration; technical and operational demonstrations; deployment and transition planning; operational assessments; analytics; training; life-cycle logistics; asset tracking; portfolio management; acquisition and privacy documentation; and executive-level reporting.

This is a mission-focused, fast-paced environment requiring professionals who can translate operational needs into executable technology initiatives, work effectively across headquarters and field organizations, and produce clear, decision-ready analysis and documentation. Positions may require travel to support demonstrations, assessments, training, and field activities. Employment is contingent upon contract award, position availability, and satisfaction of applicable CBP background investigation and security requirements.

Key Responsibilities

• Develop, edit, and maintain technical documentation, including:

• Executive briefings and briefing materials

• Strategic planning documents

• Requirements documentation

• Capability demonstration plans

• Performance metrics and reports supporting commercial innovation technologies

• Provide executive-level administrative support to leadership.

• Coordinate leadership calendars, schedules, meetings, and Microsoft Teams activities.

• Manage on-site and off-site meetings, industry days, special events, and stakeholder engagements.

• Maintain Microsoft Teams channels, shared mailboxes, shared calendars, email distribution lists, phone trees, and external distribution lists.

• Prepare, edit, format, proofread, and distribute professional correspondence, reports, presentations, and meeting materials.

• Develop and maintain standardized documentation, internal business processes, portfolio trackers, dashboards, and organizational metrics.

• Identify opportunities for process improvement and implement efficient administrative workflows.

• Maintain electronic files, records, and document repositories while ensuring compliance with organizational policies.

• Coordinate business operations and administrative activities across multiple stakeholders.

• Respond to Freedom of Information Act (FOIA) requests by:

• Managing incoming requests

• Preparing responsive documentation

• Editing and redacting documents

• Coordinating leadership review and approvals

• Processing and submitting finalized responses

• Support leadership with reporting, status tracking, action item management, and other administrative initiatives.

• Perform additional administrative and business support duties as assigned.

Required Qualifications

Education

• Bachelor's degree from an accredited college or university.

Experience

• Minimum of eight (8) years of professional experience.

• Minimum of two (2) years supporting the Department of Homeland Security (DHS), one of its Component agencies, or an organization of similar size and complexity.

• Experience providing executive-level administrative support to senior leadership.

• Demonstrated experience using Microsoft Teams for collaboration, calendar management, meetings, and document sharing.

• Experience coordinating executive calendars, schedules, meetings, travel, and special events.

• Experience producing high-quality technical writing, executive briefings, reports, strategic planning documentation, and requirements documentation.

• Experience developing organizational metrics, dashboards, trackers, standardized documentation, and process improvement initiatives.

• Experience supporting FOIA requests, including document preparation, editing, redaction, review coordination, and submission.

• Strong organizational, written, verbal, and interpersonal communication skills.

• Ability to manage multiple priorities while maintaining exceptional attention to detail.

Preferred Qualifications

• Experience supporting DHS Headquarters or DHS Component organizations.

• Experience supporting innovation, acquisition, technology, or program management organizations.

• Experience coordinating industry…