Technical Writer

About this role

BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are looking for a full-time Technical Writer to join our team. This role is perfect for a professional who is passionate about user experience and technical communication.

Founded in 2006, BIS is proudly headquartered in Sherwood Park, Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation, and we are looking to continue our growth across North America and around the world.

We’re looking for a Technical Writer who can transform complex software features into clear, user-friendly content that empowers our clients and team. In this role, you’ll develop step-by-step guides, FAQs, UI copy, video tutorials, and system-generated communications. You’ll work closely with clients, developers, and designers to ensure all content aligns with user needs and product goals. If you have a keen eye for detail, exceptional writing skills, and a passion for simplifying the complex, you’ll thrive at BIS Safety Software.

This is an in-person role based out of our Sherwood Park, AB office.

Develop step-by-step user guides, FAQs, and instructional documents to help users effectively utilize our software

Write and edit copy for user interfaces (UI) to ensure clarity, consistency, and user-friendliness

Create and update software system-generated email notifications to ensure clarity and consistency with our brand voice

Produce tutorial videos and visual guides that simplify complex concepts for users

Collaborate directly with clients and end users to gather feedback and translate their needs into clear, intuitive product design and documentation

Generate and deliver in-person or online presentations or webinars on software modules and features to clients, users, and team members

Collaborate with graphic designers, software developers, and other team members to ensure documentation aligns with product goals and user needs

Maintain and update a knowledge base of documentation and FAQs as our software evolves

Apply UX writing principles to create user-centered, easy-to-understand content

Follow and contribute to our software style guide Have a strong ability to quickly learn complex software systems.

Pay meticulous attention to detail.

Possess exceptional writing and editing skills.

Can break down complex concepts into clear and concise explanations.

Inspire trust through openness, honesty, and transparency in communications.

Work well both independently and as part of a team. Bachelor’s degree in English or Communication Studies (with a major in Professional Communications)

Proficiency in Microsoft Word and Adobe products

Experience with AI tools and technologies, or a strong passion for learning and working with AI UI/UX design experience is a strong asset