Technical Support Specialist - (Thursday–Monday Shift)

About this role

At Flexspring, you will have the autonomy and flexibility to tackle your role in a way that is right for you. We foster a learning culture that will allow you to develop new skills and progress in your career.
Who We Are
Flexspring is an iPaaS (Integration Platform as a Service) company specializing in HR data integrations. We partner with HR teams and HR software companies to design and deliver custom integrations that connect HR, payroll, and business systems, reduce manual work, improve data accuracy, and help people's operations run more efficiently.
The role
As a Technical Support Specialist in a fast-growing iPaaS company, you will be supporting and troubleshooting integrations across HR, payroll, and business systems. You’ll work with APIs, data, and real production environments - not traditional IT support. This role is a great fit for someone who enjoys offering outstanding customer support and has coding and API experience.
Schedule Information:
Required: You will need to work weekends, covering both Saturday and Sunday.
Schedule:
Full-time: The schedule is Thursday to Monday, with Tuesday and Wednesday being the days off.
Our ideal working time is 1 pm-7 pm EST, plus 8-4 on both Saturday and Sunday; however, we remain open to other arrangements.
Your working schedule will be fixed - this is a long-term commitment, not a rotating shift
What You'll Do

Troubleshoot integration issues across APIs, data flows, and connected systems

Identify root causes and resolve production issues

Analyze logs and system behavior to diagnose problems

Collaborate with developers, consultants, and clients

Manage support cases and communicate updates clearly

Contribute to testing and continuous improvements

What You Bring
Must Have

3+ years of proven experience with OOP - Java, C#, Python etc.

University degree in Computer Science, Mathematics, Physics, Statistics, Data Analysis, or a related field, or an equivalent combination of education and relevant experience.

Demonstrated commitment to high-quality customer service, with a track record of going above and beyond in client engagements.

Solid critical thinking and problem-solving abilities, with the capacity to address both technical and business challenges.

Excellent attention to detail and the ability to troubleshoot issues efficiently and effectively.

Self-motivated, self-aware, coachable, and collaborative, with a strong ability to work as part of a team.

Nice to have

Experience working with or supporting Salesforce Service Cloud.

Knowledge of

Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc.

Experience with, or functional understanding of ETL (Extract, Transform, Load) processes.

Exposure to HR and/or finance data integrations.

Experience with HR and ATS platforms such as Oracle HCM, Taleo, Workday, ADP, Greenhouse, and BambooHR.

Additional language skills such as French, Spanish, Arabic, or other languages.

What You Get

Work from home with flexible hours.

4 weeks of paid vacation annually.

Comprehensive health benefits package for you and your family.

Team events and opportunities to connect with colleagues.

Opportunity to work with cutting-edge technologies.

Competitive base salary.

For more information about Flexspring, visit:
Equal Employment Opportunity Statement
Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.
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Chez Flexspring, vous aurez l'autonomie et la flexibilité nécessaires pour aborder votre rôle d'une manière qui vous convient. Nous favorisons une culture d'apprentissage qui vous permettra de développer de nouvelles compétences et de progresser dans votre carrière.
Qui nous sommes
Flexspring est une entreprise iPaaS (Integration Platform as a Service) spécialisée dans les intégrations de données RH. Nous collaborons avec des équipes RH et des entreprises de logiciels RH pour concevoir et livrer des intégrations personnalisées qui relient les systèmes RH, de paie et d'affaires, réduisent le travail manuel, améliorent l'exactitude des données et aident les opérations liées au personnel à fonctionner plus efficacement.
Le rôle
En tant que spécialiste du soutien technique au sein d'une entreprise iPaaS en forte croissance, vous soutiendrez et dépannerez des intégrations touchant les systèmes RH, de paie et d'affaires. Vous travaillerez avec des API, des données et de véritables environnements de production, et non un soutien informatique traditionnel. Ce rôle convient parfaitement à une personne qui aime offrir un service à la clientèle exceptionnel et qui possède de l'expérience en programmation et avec les API.
Renseignements sur l'horaire :
Exigé : Vous devrez travailler les fins de semaine, soit le samedi et le dimanche.
Horaire :
Temps plein : L'horaire est du jeudi au lundi, le mardi et le mercredi étant les jours de congé.
Notre horaire de travail idéal est de 13 h à 19 h (heure de l'Est), ainsi que de…