Technical Support (L1/L2)

About this role

Description
At Umpisa Inc., our mission is to make the Philippines known globally as a tech hub.
Umpisa Inc. is a progressive technology services company that partners with select industries, clients, and people to work on pioneering and industry-changing solutions via digital transformation, modern software development, and venture building.
We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging, and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.
Essential Skills
Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation, and Diversity
Strong communication skills
Strong problem-solving and analytical skills
Excellent problem-solving ability
Would like to work as part of a self-organizing Scrum team in a scaled agile framework
Must be a self-starter and loves to collaborate with the team and client

Job Summary
We are seeking an experienced IT Operation Support professional. This role extends beyond APAC support and contributes to a variety of IT-related functions, management responsibilities, and projects. Responsibilities include collaborating on IT projects such as enhancing and implementing cloud infrastructure services.
The role also involves:
Providing general user support
Leading new employee setups
Overseeing first-day orientations
Managing user terminations
Creating and maintaining documentation for both internal use and end-user guidance, covering current and future requirements
Provides L1/L2 support

Requirements

Endpoint security and management (must-have)
Microsoft/Active Directory administration (must-have)
System administration and basic housekeeping (user onboarding and offboarding)
Low-code/no-code experience is a plus, or experience with workflow logic or automation
Some experience with data migration projects
Experience supporting Mac devices
L1/L2 support
Passionate about expanding into Quality Assurance Automation and continuously developing skills in automated testing using tools such as Playwright, Cypress, Postman, and Supertest. Eager to learn and contribute to test automation, regression testing, CI/CD pipelines, and release validation while supporting high-quality software delivery.