Technical Support Engineer Tier I

About this role

Who we are: Action1 is an autonomous endpoint management platform trusted by thousands of organizations, including many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

Responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer issues via phone and other communication channels. Follow up with customers post-troubleshooting to ensure full product functionality. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly.

An ideal candidate will have: Have a foundational understanding of Microsoft Windows operating systems Show interest in troubleshooting software and resolving patching issues Have basic exposure to PowerShell (e.g., reading or running simple scripts) Be familiar with macOS and/or Linux environments Understand basic software installation processes (installers, setup steps, configurations) Have experience in customer service, helpdesk, or IT support roles Demonstrate strong communication and problem-solving skills Be motivated to learn and grow within a technical support role Introductory knowledge of Active Directory or Group Policy

Would be a plus: Exposure to patch management or endpoint management tools Basic familiarity with system logs or tools like Windows Event Viewer Exposure to Windows Server environments Basic understanding of IT security principles Ability to identify and troubleshoot failed patch installations Familiarity with software deployment and configuration using install switches Ability to review and interpret logs and event data

Benefits: Engaging challenges and opportunities to solve real-world problems. Continuous professional growth and learning with cutting-edge technologies. A stable income, flexible working hours, and opportunities for advancement. A supportive and collaborative team of skilled professionals. A remote-first culture, offering flexibility and work-life balance.