Technical Support Engineer

About this role

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform.

What you will do

• Support our Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases

• Project a professional company image through phone and email interactions.

• Work with our Validation teams to process Lawyer Card request

• Collaborate with Cross-functional teams to resolve issues and provide solutions

• Recognize, document and alert supervisors of trends in customer calls

• Research through Knowledge Base articles, labs and other means to resolve customer issues

• Master internal tools used for timely problem resolution

• Contribute to DigiCert Knowledge Base

What you will have

• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience

• 2+ years of experience in technical support within the tech industry

• Strong problem-solving skills

• Knowledge of PKI certificates

• Working knowledge of Rest API’s

• Comfortable working on a computer daily and conversing over the phone and through email.

• Strong oral, written and interpersonal communication skills

• Detailed-oriented with excellent organization skills

• Self-motivated, manage your time well, and get things done.

• Team-oriented and ability to work with people from diverse backgrounds

• Industry-related certificates are a plus (Security+, MSCE)

Nice to have

• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Competitive compensation and comprehensive benefits package

• Generous paid time off, including holidays and additional leave options

• Family-friendly leave policies, including maternity, paternity, and other supportive leave programs

• Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources

• Pension, life insurance, and income protection benefits (location dependent)

• Employee Assistance Program with 24/7 confidential support for employees and their families

• Education assistance and professional development opportunities

• Access to LinkedIn Learning and continuous learning resources

• Employee referral bonus program and additional company perks and discounts

• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues

• Business travel insurance and global employee support programs

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