Technical Support Analyst (Product Support)

About this role

<p><strong><span data-teams="true">About AvePoint</span></strong></p> <p><span data-teams="true">Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit <a id="menurkq3" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/" target="_blank"><strong>www.avepoint.com</strong></a>.</span></p> <p><strong><span data-contrast="none">Overview</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":240}"> </span></p> <p><span data-contrast="none">Do you have a </span><span data-contrast="none">passion </span><span data-contrast="none">for </span><span data-contrast="none">customer satisfaction</span><span data-contrast="none"> and the </span><span data-contrast="auto">skills</span><span data-contrast="auto"> </span><span data-contrast="none">to troubleshoot in a technical environment? </span><span data-contrast="auto">We’re</span><span data-contrast="auto"> looking for </span><span data-contrast="auto">someone</span><span data-contrast="auto"> who can quickly become an expert in delivering exceptional solutions that solve our customers’ biggest challenges.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":240}"> </span></p> <p><strong><span data-contrast="none">What will you be doing?</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":240}"> </span></p> <p><span data-contrast="auto">The Technical Support Analyst role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solutions.</span><span data-contrast="auto"> </span><span data-contrast="auto">Working with your colleagues, developers, product managers, and account managers, you will have the opportunity to develop your technical and leadership skills through continuous learning opportunities.</span><span data-contrast="auto"> </span><span data-contrast="auto">  </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Your responsibilities will include: </span><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.  </span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Customer Service: Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries. Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone…