Technical Support Analyst - COBOL/Mainframe

About this role

Alongside partners with organizations to drive digital transformation and build high-performing tech teams.
We are looking for a Technical Support Analyst - COBOL/Mainframe to join a project at a company specializing in the management of financial markets.

Responsibilities:

• Ensure the availability and stability of services in the European market by monitoring production and test environments.

• Assist in the resolution of operational alerts and incidents, including complex issues in Mainframe applications.

• Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance.

• Participate in the execution of critical incident procedures, root cause analysis, and preparation of post-incident reports.

• Contribute to the creation and maintenance of operational procedures, knowledge articles, and best practices.

• Collaborate with development teams on application issues, enhancements, and maintenance tasks.
Requirements

• Bachelor’s degree in Computer Engineering, Information Systems, or related field.

• Experience in IT support or production support (1–3 years preferred).

• 2+ years of experience working with Mainframe systems is highly preferred, including knowledge of COBOL.

• Hands-on experience with Linux (mandatory).

• Strong analytical and problem-solving skills, with attention to detail.

• Ability to work under pressure in fast-paced, 24/7 environments.

• Excellent communication skills in English.

• Ability to prioritize tasks and work independently or as part of a team.
Benefits

• Technical guidance and continuous mentorship

• Participation in real-world projects

• Collaborative environment with a focus on professional growth

• Opportunity for career progression

• Hybrid work model: Porto office (1 day per week of home office)

• Range: 22500€- 30000€ Gross/Year