Technical Support Agent (m/f/d)

Su questa posizione

YOUR RESPONSIBILITIES Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities Manage and prioritize technical cases according to customer impact and defined Service Level Agreement…