Technical Support

About this role

Our client is a leading slot games provider in the online gambling industry, headquartered in Prague. The company is recognized for creating innovative, high-quality games with engaging mechanics and immersive design, enjoyed by players worldwide. With a strong international presence across Prague, Malta, and Latin America, they continue to set benchmarks in the iGaming market.
Requirements

Good communication skills and a customer-oriented mindset.
Basic technical troubleshooting and problem-solving skills.
Attention to detail and ability to work with internal systems and documentation.
Upper-Intermediate (B2) English, Russian.

Responsibilities:
Integration support:
Handling client requests and performing initial technical troubleshooting.
Monitoring system health and escalating incidents to the appropriate technical teams.
Investigating player activity and unusual events based on client requests.
Internal consulting:
Providing technical guidance and operational support to internal teams.
Managing user access and administering client and internal accounts.
Configuring and maintaining technical settings for client integrations.
Process-related tasks:
Recording and maintaining accurate information on client requests in internal systems.
Performing operational tasks to ensure stable and reliable service delivery.