Technical Services Sr. Specialist (East Region, US)

About this role

Role Overview
ABS Global, a Genus company, has an exciting opportunity for a Technical Services Sr. Specialist (East Region, US) to provide technical services to strategic accounts in alignment with the ABS global strategy (specific focus on the Strategic Account Segment).
The Technical Services Sr. Specialist is responsible for developing and executing technical service strategies that enhance the performance, profitability, and long-term success of ABS's strategic dairy customers. Working closely with commercial, technical, genetic, and global account teams, this role serves as a trusted advisor to key accounts by identifying opportunities for improvement, implementing technical solutions, providing on-farm training and coaching, and monitoring results to ensure measurable impact.
This role combines technical expertise with customer engagement, supporting strategic accounts through data-driven recommendations, performance evaluations, and product validation activities. The role also contributes to industry leadership by creating technical communications, sharing field performance data, addressing customer inquiries, and representing ABS at industry events and professional meetings.
Success in this role requires strong dairy production knowledge, relationship-building skills, data analysis capabilities, and a passion for helping customers achieve operational excellence. Additionally, fluency in both English and Spanish is required, as this position regularly supports and collaborates with a diverse customer base and cross-functional teams across multiple regions.This position is ideally based remotely in the East region of the United States, with travel approximately 50% within North America; travel may increase depending on business needs.
The salary range for this position is $95,000 - $120,000 USD. The salary provided is a good faith estimate representative of all experience levels. Genus considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
You Will
Planning and execution of the Technical Service (TS) program in the strategic segment:

• Planning and execution of Technical Service Strategy, in direct coordination with TAG Manager, Technical and Genetic teams, Global Strategic Account Director, and ABS commercial managers. This includes planning of visits and an activity calendar to serve strategic accounts assigned to the TS program.

• Identification of technical opportunities that optimize profitability of strategic customers and prospects.

• Implementation of technical solutions and training of farm employees and ABS personnel in dairy technical areas through the preparation and presentation of technical training materials and applied “hands-on” teaching/coaching.

• Monitoring of progress and impact of technical solutions and farm employee training implemented in each strategic account of the TS program.

• Prepare and present visit reports, performance summaries, and product validation data to strategic customers and ABS personnel involved in the management of strategic accounts.

• Maintenance of the Strategic Account list for financial validation.

• Participate actively in the Global SAM TAG team.

Technical communications and industry presence:

• Address direct technical questions and concerns from strategic customers, prospects and ABS personnel.

• Creation of technical communications of current relevant topics for publication on ABS internal and external channels.

• Collection and sharing of technical data relevant to the performance of our products in the field.

• Validation of technical tools to demonstrate account performance.

• Attendance to producer and/or professional meetings to update technical concepts and technologies relevant to our service offering.

Requirements
Basic Qualifications (Required):

• Degree in Veterinary, Dairy, Animal Science or Agriculture related discipline.

• 3-5 years of applied technical experience in the areas of dairy reproductive management, genetics, calving and transition cow management, cow comfort, udder health and milk quality, calf and replacement management, basic dairy nutrition, dairy facilities, embryo transfer offering, and general herd health.

• Applied experience in training/coaching personnel.

• Applied experience in customer data analysis to validate our product and solution impact.

• Bilingual- Ability to read, write, and orally communicate effectively in English and Spanish.

• Ability to prepare reports and technical communications and presentations.

• Ability to transmit technical knowledge and train/coach personnel.

• Analytical capacity and knowledge of dairy management software (DC 305, BoviSync, PC Dart and other farm software).

• Knowledge of basic software (Word, Excel, Power Point, Outlook).

• Excellent interpersonal relationships.

Business Overview
Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
ABS Global is a Genus company and is the world-leading provider of bovine genetics, reproductive services, technologies and udder care products. Marketing in more than 70 countries around the globe, ABS has been at the forefront of animal genetics and technology since its founding in 1941. We are uniquely positioned as a global player with a dedicated research and development function and an international distribution network. We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock whose offspring is designed to increase the…