Technical Service Delivery Manager

About this role

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive

• Our values of share, care and dare

• A workplace culture that fosters creativity, diversity and autonomy

• Our borderless, global framework, which enables seamless collaboration

The role

As Technical Service Delivery Manager in our Managed Services Operations team, you are the single point of contact for a portfolio of around nine enterprise clients spanning different service levels and technology stacks. You own the customer service desk, keep client systems healthy and secure, and coordinate the teams that deliver against our service commitments. You combine hands-on operational work with the coordination and reporting that keeps clients confident in our service.