Technical Service Coordinator

About this role

The technical service coordinator will be responsible for managing day-to-day service activities (maintenance contracts, service calls, mechanical overhauls, small installations, etc) for the industrial refrigeration department.
YOUR DUTIES AND RESPONSIBILITIES WILL BE:

• Develop and execute preventive maintenance schedules.

• Assign technicians to service calls based on their skill set.

• Verify and ensure work orders are completed and properly directed.

• Accurately record and process technicians' hours worked in the computerized management system for payroll.

• Participate in the procurement and supply chain for parts required for technicians' interventions.

• Coordinate training for technicians and potentially customers, if required.

• Collaborate closely with sales, invoicing, accounts payable, and management teams to perform job duties effectively.

Requirements

• Technically inclined (knowledge of mechanical/HVAC systems is an asset)

• Experience in dispatching/scheduling an asset;

• 1 to 2 years of work experience in team coordination function;

• Proficient in MS Office suite, especially Excel;

• Mastery of the use of the computer for business purposes in general;

• Strong communication skills in French and ability to communicate in English in a customer service context is an asset.

Benefits

• Embrace the freedom to choose your working hours, tailored to your needs and those of your loved ones

• Flexible Schedule: Enjoy the liberating flexibility of a personalized work schedule, complemented by weekly pay

• 100% Remote Position: Eliminate commutes and enjoy a truly flexible lifestyle

• Continuous Learning: Participate in weekly training led by top industry leaders, enhancing your knowledge and skills

• Comprehensive Benefits: Safeguard your future with life insurance coverage, health insurance reimbursement, and renewal opportunities

• Cutting-Edge Resources: Leverage industry-leading tools and technology to excel in your role

Originally posted on Himalayas