Technical Project Manager, Business Applications

About this role

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.

Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.

About this Position

The Technical Project Manager, Business Applications is responsible for leading cross-functional operational, business application, and integration initiatives that improve efficiency, scalability, data quality, and business performance across the organization.

This role will manage projects from initiation through completion, with a strong focus on Microsoft Dynamics CRM, Sales, and PSA initiatives, as well as Intacct ERP, help desk systems, finance applications, reporting, automation, system integrations, and other business applications. The ideal candidate has enough technical depth to understand system configuration, data flows, integrations, testing requirements, deployment activities, and business process impacts, while also having the project management discipline to drive timelines, accountability, communication, and successful delivery.

This is a hands-on technical project management role for someone who can work effectively across business stakeholders, application owners, technical teams, consultants, vendors, and leadership. The right candidate will be able to translate business requirements into actionable project plans, understand configuration and integration dependencies, manage risks and issues, coordinate testing and release readiness, and ensure that technology initiatives produce measurable business value.

Job Responsibilities

Project Leadership & Execution

• Lead end-to-end project management for operational, business application, integration, reporting, automation, and Microsoft Dynamics-related initiatives.

• Develop and maintain project plans, timelines, milestones, budgets, resource plans, risk registers, issue logs, dependency trackers, and status reports.

• Manage multiple concurrent projects while ensuring alignment to business priorities, organizational objectives, and defined success criteria.

• Coordinate work across business stakeholders, application owners, internal technical teams, consultants, vendors, and leadership.

• Facilitate project meetings, document key decisions, track action items, and ensure clear ownership and accountability for deliverables.

• Proactively identify and manage project risks, issues, dependencies, scope changes, configuration impacts, integration constraints, and decision points.

• Escalate blockers and tradeoffs in a timely, business-oriented manner with clear recommendations.

Business Applications, Dynamics & Integration Management

• Manage projects involving Microsoft Dynamics CRM, Sales, PSA, Intacct ERP, help desk platforms, finance systems, reporting tools, automation platforms, system integrations, and other business applications.

• Partner with business and technical teams to understand business requirements, system configuration needs, integration dependencies, data flows, testing requirements, security considerations, deployment activities, and business impacts.

• Support and coordinate Dynamics-related initiatives, including configuration changes, workflow improvements, CRM/PSA process alignment, reporting needs, user adoption, testing, and release planning.

• Coordinate requirements gathering, current-state and future-state process discussions, user acceptance testing, defect resolution, deployment readiness, training, and post-go-live support.

• Ensure integration and application initiatives include appropriate planning for data migration, data validation, integration testing, security, user adoption, reporting impacts, and process alignment.

• Work with technical teams, vendors, and consultants to ensure configuration, integration, and application changes are delivered according to requirements and project timelines.

• Help identify gaps between business processes and system capabilities, and work with stakeholders to define practical solutions.

Process Improvement & Operational Excellence

• Identify opportunities to improve operational processes, workflows, documentation, reporting, automation, and project delivery practices.

• Support business process standardization, change management, and continuous improvement initiatives.

• Help define and document current-state and future-state processes, business requirements, system impacts, project assumptions, and success measures.

• Introduce and reinforce project management best practices, governance standards, and repeatable delivery processes.

• Measure project outcomes and business impact against defined objectives, including efficiency gains, adoption, process improvement, data quality, reporting accuracy, and operational scalability.

Stakeholder Management & Communication

• Serve as the central point of coordination between business units, application owners, technical teams, vendors, consultants, and leadership.

• Communicate project status, risks, decisions, recommendations, technical dependencies, and outcomes to stakeholders at all levels.

• Prepare clear, executive-ready updates that highlight progress, risks, dependencies, decisions needed, and expected business impact.

• Translate technical information into business-friendly communication and business needs into clear technical execution requirements.

• Build strong relationships across the organization and foster collaboration among project teams.

• Help drive adoption by ensuring stakeholders understand process…