Technical Project Manager

About this role

OUR STORY

Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.

As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.

ROLE OVERVIEW

Technical Project Managers (TPMs) are the engine that drives our clients’ success. They are adept communicators with strong technical knowledge and a knack for problem-solving.

At Pointr, we empower TPMs to partner with clients and internal teams to deliver premier indoor technology solutions. To that end, they are comfortable operating in a flat, fast-paced organization and are energized by leveraging cutting-edge technology to create the future of indoor experiences.

At its core, this role requires the TPM to combine tactical execution skills with strategic expertise to lead cross-functional teams through multiple, often concurrent project lifecycles.

CORE RESPONSIBILITIES

- As assigned, own requirements gathering, project planning, implementation, and deployment support for our global clients and partners, ensuring timely, efficient delivery and high levels of customer satisfaction.

- As assigned, own ongoing support of existing customers, including upgrades, expansion, and further product integration.

- Work with clients to identify and resolve mapping and wayfinding issues. Coordinate and solve these issues working closely with technical teams.

- Proactively partner with commercial and technical stakeholders, regularly educating them on Pointr’s solutions and deployment process while serving as a key partner to their success

- Closely collaborate with developers, designers, and deployment managers to integrate Pointr’s suite of technology with client applications

- Investigate and diagnose hardware and software challenges alongside Pointr’s delivery teams to ensure solution quality and sustainability

- Facilitate client status meetings to manage the scope and schedule of multiple, often concurrent deployments

- Learn! Master Pointr’s product suite to better understand how clients can use our technology and in turn supplement our product roadmap

- Engage in proactive and timely communication that consistently impresses our clients.

- Value inclusivity and contribute to a culture that empowers you to show up as your authentic self

MINIMUM QUALIFICATIONS

- 5+ years of IT project management or technical consultancy experience in a hardware or software company

- Demonstrated ability to move in a fast-paced environment, learning on the job while juggling multiple deliveries.

- Experience leading the delivery and support phases of the customer lifecycle.

- A self-starter by nature with applied knowledge of agile software development processes and a strong interest in learning about indoor location technology

- Like us, you're a high-performer with an exceptional record of getting things done in a fast-paced, analytical environment

- Strong interpersonal skills, with the ability to solve problems and foster relationships with technical and commercial stakeholders

- Process-oriented with an eye for detail and improvements

- Ability to communicate in English fluently and idiomatically

PREFERRED QUALIFICATIONS

- BS or MS degree in a relevant technology or management field (Computer Science is a plus)

- Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)

- Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred

WHAT WE OFFER?

- Supportive, kind (no-ego), and smart team

- Hybrid work (2 days being in the office is required)

- International environment and inclusive culture

- Competitive base salary and attractive stock options

- Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations

- Private health care (75%) and Dental

- Company-sponsored parental leave

- 18 days PTO, plus sick time + 12 holidays per year

- 401(k) retirement scheme

- Compensation: $120k Base + Bonus + Stock Options

WE SUCCEED TOGETHER

Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.

We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.

We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at [email protected].

#LI-HYBRID