Technical Program Manager — ServiceNow Program | Remote

About this role

Headquarters: Remote

URL: https://www.toptal.com/

About the Role

We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.

What You'll Do

Own program-level planning and coordination for enterprise ServiceNow initiatives

Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle

Track milestones, risks, and dependencies, proactively surfacing and resolving blockers

Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams

Maintain transparent communication with stakeholders, including status updates and progress reporting

Facilitate cross-functional meetings, workshops, and planning sessions

Identify opportunities for process improvement across the program

What You Bring

Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs

Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)

Strong stakeholder management and cross-functional coordination skills

Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale

Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders

Comfort operating in a high-visibility, enterprise program environment

Nice to Have

PMP or other project/program management certification

Experience with IT service management (ITSM) programs or platforms beyond ServiceNow

Background in enterprise IT or consumer goods/enterprise technology environments

To apply: https://weworkremotely.com/remote-jobs/toptal-technical-program-manager-servicenow-program-remote